# Cresta

> Cresta is a San Francisco-based AI company for contact centers, spun out of Stanford's AI lab in 2017 by Sebastian Thrun, Zayd Enam and Tim Shi. Its platform listens to live calls, chats and emails, coaches human agents in real time, and increasingly runs autonomous AI agents. Led by former Google CCAI co-founder Ping Wu, Cresta raised a $125M Series D in late 2024 at a $1.6B valuation and counts United Airlines, Cox and Intuit among its customers - competing with Uniphore, Talkdesk, Amelia, Zendesk and Amazon Connect.

## Achievements

- Raised over $270M across five rounds at a $1.6B valuation
- Built a real-time AI copilot used on live voice, chat and email in enterprise contact centers
- Signed enterprise customers including United Airlines, Cox Communications, Intuit, Marriott and Snap Finance
- Attracted strategic investment from Zoom and Five9, two contact-center incumbents
- Grew to 600+ employees across 10+ global hubs and reportedly crossed $100M ARR

## Latest updates

- **2024-11** — Closed $125M Series D co-led by World Innovation Lab and Qatar Investment Authority to accelerate human-centric AI adoption.
- **2025-01** — Expanded its autonomous AI Agent offering and tools for managing blended human-AI contact-center workforces.

## Links

- Website: https://cresta.com
- LinkedIn: https://www.linkedin.com/company/cresta-inc/
- Twitter/X: https://twitter.com/cresta
- YouTube: https://www.youtube.com/@crestaai

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Profile page: https://yespress.io/cresta-every-agent-sound-like-your-best
Published by YesPress — https://yespress.io
Last updated: 2026-08-07