# Cory Brown

> Cory Brown is the Bangkok-based co-founder and CEO of Simplesat and a co-founder of Pronto Marketing with his father, Derek Brown. His experience managing customer service, production, and internal development at Pronto shaped Simplesat, a customer feedback platform built around useful responses and practical follow-up.

- **Role:** Co-founder & CEO at Simplesat
- **Organizations:** Simplesat, Pronto Marketing
- **Education:** Loyola Marymount University
- **Known for:** Co-founded Pronto Marketing and subsequently Simplesat with Derek Brown., Turned a tool built for Pronto’s feedback needs into a standalone customer feedback business., Led Simplesat as it developed helpdesk and CRM integrations, including the 2018 two-way Autotask integration.

## Career timeline

- **2008** — Co-founded Pronto Marketing with his father, Derek Brown; the company launched at SMB Nation in Seattle.
- **2016** — Simplesat was founded, developing out of an internal customer feedback need at Pronto Marketing.
- **2018** — As Simplesat CEO, announced a two-way Autotask customer satisfaction integration.
- **2021** — Discussed Pronto and the origins of Simplesat with Derek Brown on The Customer Satisfaction Project.
- **2023** — Published a first-person entrepreneurial account and participated in customer feedback webinars.
- **2024** — Hosted a service operations discussion with Gladly’s Kimberly McKellar and appeared on The Agency Hour.
- **2026** — Publicly advocated measuring satisfaction after AI support interactions; Simplesat offered migration help for customers of retiring survey tools.

## Achievements

- Co-founded Pronto Marketing and subsequently Simplesat with Derek Brown.
- Turned a tool built for Pronto’s feedback needs into a standalone customer feedback business.
- Led Simplesat as it developed helpdesk and CRM integrations, including the 2018 two-way Autotask integration.

## Latest updates

- **2026-08** — Simplesat announced free rebuilding of survey programs for GetFeedback Direct customers ahead of the product’s scheduled December 31, 2026 closure; Brown criticized the disruption caused by specialized feedback tools being retired.
- **2026-04** — Brown urged service teams to tag AI-handled conversations and compare their satisfaction scores with human-handled interactions.
- **2026-03** — Simplesat announced an express migration program for Delighted customers ahead of its June 30, 2026 shutdown.
- **2026-01** — A Simplesat announcement quoted Brown on avoiding lengthy, cumbersome feedback software implementations.

## Links

- Website: https://www.simplesat.io/
- LinkedIn: https://www.linkedin.com/in/corydbrown
- GitHub: https://github.com/corydbrown

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Profile page: https://yespress.io/cory-brown
Published by YesPress — https://yespress.io
Last updated: 2026-10-15