# Continuant

> Continuant is a privately held communications systems integrator and managed services provider. It maintains multi-vendor PBX systems, connects legacy infrastructure to cloud calling, and designs, deploys and manages Teams, Zoom, Webex, meeting-room and contact-center environments for enterprises and public institutions.

- **Founded:** 1996
- **Headquarters:** Fife, United States
- **Founders:** Doug Graham (Co-founder; Chairman of the Board), Bruce Shelby (Co-founder; Chief Sales Officer)
- **Products:** PBX Maintenance and Support, Continuant Connect, Managed Services, Custom Meeting Rooms and AV, Connect Contact Center / C4
- **Notable:** Microsoft Partner of the Year for Calling and Meetings in 2020., Microsoft Partner of the Year for Converged Communications in 2023., Continuant’s Parexel case study reports 16,000 migrated users, 111 Teams Rooms and an estimated $360,000 in annual savings tied to switching 5,000 PSTN users.

## Products & services

- **PBX Maintenance and Support** — Third-party maintenance for Avaya, Cisco, Nortel, Mitel, NEC and Siemens/Unify environments, including support during cloud transitions.
- **Continuant Connect** — Cloud communications and hybrid calling across Microsoft Teams Phone, Zoom Phone and Webex, with carrier and legacy-system integration.
- **Managed Services** — Basic, Extended and Premium support tiers, with 24-hour support and higher-tier monitoring, analytics and proactive management.
- **Custom Meeting Rooms and AV** — AV design, installation, engineering and ongoing management for meeting rooms, large venues and command centers.
- **Connect Contact Center / C4** — Contact-center integration and managed services spanning voice and other customer interaction channels.
- **Adoption and Change Management** — Discovery workshops, stakeholder planning, awareness campaigns and custom end-user training.
- **ConnectAI** — Healthcare voice automation for scheduling, FAQs, after-hours calls and transfers, marketed with EHR integration and daily automated testing.

## Achievements

- Microsoft Partner of the Year for Calling and Meetings in 2020.
- Microsoft Partner of the Year for Converged Communications in 2023.
- Continuant’s Parexel case study reports 16,000 migrated users, 111 Teams Rooms and an estimated $360,000 in annual savings tied to switching 5,000 PSTN users.
- Acquired Fidelus Technologies in a transaction finalized June 1, 2025; financial terms were not disclosed.

## Latest updates

- **2025-06** — Announced acquisition of Fidelus Technologies on June 24; deal finalized June 1, expanding Cisco capabilities and New York/New Jersey coverage.
- **2026-07** — Published healthcare AI articles discussing ConnectAI, infrastructure accountability and contact-center costs.
- **2026-09** — Published regional guides to Lumen voice end-of-sale transitions, including Oregon, Washington and Wyoming.

## Links

- Website: https://www.continuant.com/
- LinkedIn: https://www.linkedin.com/company/continuant/
- Twitter/X: https://twitter.com/Continuant
- Instagram: https://www.instagram.com/continuant_inc/
- Facebook: https://www.facebook.com/continuant/

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Profile page: https://yespress.io/continuant
Published by YesPress — https://yespress.io
Last updated: 2026-10-24