# Contentsquare

> Contentsquare is a Paris-founded experience intelligence company whose platform captures how people actually behave on websites and apps - every click, scroll, hover, hesitation and rage-tap - and turns that behavior into plain-language insight teams can act on. Started in 2012 by Jonathan Cherki as a student project, it now combines experience analytics, product analytics, session replay, heatmaps, experience monitoring and voice-of-customer feedback into one AI-assisted suite. It works with more than 1,300 enterprise brands - including roughly a third of the Fortune Global 100 - across over a million websites, and has grown largely by acquiring rivals and adjacent tools like Clicktale, Hotjar and Heap.

- **Founded:** 2012
- **Headquarters:** Paris, France
- **Founders:** Jonathan Cherki (Founder & CEO)
- **Team size:** ~1,700 employees (2024)
- **Products:** Experience Analytics, Product Analytics (Heap), Session Replay & Heatmaps (Hotjar), Experience Monitoring, Voice of Customer (VoC)
- **Notable:** Grew from a 2012 student project to a $5.6 billion valuation by 2022, Raised roughly $1.4 billion in total funding from SoftBank, KKR, BlackRock, Sixth Street, Eurazeo and Bpifrance, Completed eight acquisitions including Clicktale, Dareboost, Pricing Assistant, Hotjar and Heap

## Products & services

- **Experience Analytics** — Zone-based analysis, journey analysis, heatmaps and session replay that show how visitors navigate a site or app and where they struggle.
- **Product Analytics (Heap)** — Auto-captures every user interaction with no manual tagging, revealing who uses which features, who doesn't, and why - across multi-session, cross-device journeys.
- **Session Replay & Heatmaps (Hotjar)** — Records real user sessions and visualizes clicks, scrolls and attention; available on a free-forever plan aimed at SMBs.
- **Experience Monitoring** — Surfaces technical errors, slow pages and broken elements that quietly cost conversions.
- **Voice of Customer (VoC)** — Surveys, feedback widgets and AI-summarized sentiment that pair the 'what' of behavior with the 'why' from customers directly.
- **Sense / AI capabilities** — Practical AI that maps site content, labels events, summarizes feedback and generates insights in plain language.
- **Sense Analyst (AI agent)** — An autonomous AI agent that maps sites, compares journeys, summarizes findings and recommends next best actions.

## Achievements

- Grew from a 2012 student project to a $5.6 billion valuation by 2022
- Raised roughly $1.4 billion in total funding from SoftBank, KKR, BlackRock, Sixth Street, Eurazeo and Bpifrance
- Completed eight acquisitions including Clicktale, Dareboost, Pricing Assistant, Hotjar and Heap
- Deployed across more than 1 million websites and used by ~30% of the Fortune Global 100
- Named to the Forbes Cloud 100 for consecutive years and the Fortune Future 50
- Became a recognized French tech unicorn and one of Europe's largest SaaS companies

## Latest updates

- **2025-09** — Launched Sense Analyst, an autonomous AI agent that maps sites, compares customer journeys, summarizes findings and recommends next best actions.
- **2024-11** — Expanded the Experience Intelligence platform with new 'practical AI' features and introduced a freemium model with Freemium, Growth, Pro and Enterprise tiers.
- **2023-12** — Completed its largest acquisition to date, buying US product analytics leader Heap to build an all-in-one analytics platform.
- **2021** — Acquired Hotjar, extending reach into the SMB market and later offering its tools on a free-forever plan.

## Links

- Website: https://contentsquare.com
- LinkedIn: https://www.linkedin.com/company/contentsquare
- Twitter/X: https://twitter.com/contentsquare
- GitHub: https://github.com/contentsquare
- YouTube: https://www.youtube.com/c/Contentsquare
- Instagram: https://www.instagram.com/contentsquareofficial/
- Facebook: https://www.facebook.com/Contentsquare/

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Profile page: https://yespress.io/contentsquare
Published by YesPress — https://yespress.io
Last updated: 2026-08-05