# Content Guru

> Content Guru is a Bracknell, UK cloud communications company that builds storm, an omni-channel Contact Centre-as-a-Service (CCaaS) platform used by more than 1,000 large enterprises and public bodies across 60-plus countries. Founded in 2005 by brothers Sean and Martin Taylor, it runs mission-critical customer engagement for organisations including the NHS, Vodafone, Rakuten and multiple US federal agencies - every UK 999 ambulance call and most NHS 111 traffic passes through its network - and pairs its platform with brain, an AI orchestration layer, offering 99.999% availability and FedRAMP High accreditation.

- **Founded:** 2005
- **Headquarters:** Bracknell, England, United Kingdom
- **Founders:** Sean Taylor (Co-Founder & Global CEO), Martin Taylor (Co-Founder & Deputy CEO)
- **Team size:** ~500 employees (2024-2025)
- **Products:** storm CX, storm CONTACT, storm FLOW, storm INTEGRATE, brain AI
- **Notable:** Placed in the Challengers quadrant of the 2025 Gartner Magic Quadrant for CCaaS - the only vendor in that quadrant., First and only full-stack CCaaS vendor to achieve FedRAMP High authorisation, serving multiple US federal departments., 98% 'Willingness to Recommend' in the 2026 Gartner Voice of the Customer report for CCaaS.

## Products & services

- **storm CX** — The company's flagship cloud Customer Experience / Contact Centre-as-a-Service (CCaaS) platform, blending calls, email, web chat, SMS and social messaging into a single queue for resolution by human or AI agents, with 99.999% availability.
- **storm CONTACT** — The core omni-channel contact centre application within storm, giving agents a unified desktop for every channel and enterprise-grade routing and reporting.
- **storm FLOW** — A drag-and-drop, low-code designer for building complex contact-centre journeys and IVRs, and for embedding AI machine agents into customer flows without hand-coding.
- **storm INTEGRATE** — Integration layer that connects storm to third-party applications and databases - for example surfacing NHS Special Patient Notes to call handlers in real time.
- **brain AI** — AI orchestration layer delivering agentic workflows, conversational self-service, real-time transcription and summarisation, knowledge assistance for human agents and keyword identification across the storm platform.

## Achievements

- Placed in the Challengers quadrant of the 2025 Gartner Magic Quadrant for CCaaS - the only vendor in that quadrant.
- First and only full-stack CCaaS vendor to achieve FedRAMP High authorisation, serving multiple US federal departments.
- 98% 'Willingness to Recommend' in the 2026 Gartner Voice of the Customer report for CCaaS.
- Won the Queen's Award for Enterprise (Innovation) in 2016.
- Carries every UK 999 ambulance call and the majority of NHS 111 traffic across its storm network.
- Delivers 99.999%+ platform availability for mission-critical customers.
- Grew to serve 1,000+ enterprises across 60+ countries on six continents.

## Latest updates

- **2026-06** — Rebranded homepage around 'We're Big in CX, We Lead in AI', foregrounding the brain AI orchestration layer alongside storm.
- **2025-09** — Named a Challenger - the sole vendor in that quadrant - in the 2025 Gartner Magic Quadrant for CCaaS, driven by North American and AI-led growth.
- **2025-01** — Reported revenue of roughly £80 million, with AI cited as the fastest-growing part of the business.
- **2026-01** — Recorded 98% 'Willingness to Recommend' in Gartner's 2026 CCaaS Voice of the Customer report.

## Links

- Website: https://www.contentguru.com
- LinkedIn: https://www.linkedin.com/company/content-guru
- YouTube: https://www.youtube.com/channel/UC_JfVwTUNkcR4dHTKLNHSyg

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Profile page: https://yespress.io/content-guru
Published by YesPress — https://yespress.io
Last updated: 2026-08-05