# Confido Health

> Confido Health builds AI voice and messaging agents that answer patient phone calls for healthcare providers around the clock. The agents pick up on the first ring, authenticate callers, check insurance eligibility, and resolve routine requests end-to-end - scheduling, refills, referrals, payments, intake and post-visit follow-up - writing every interaction back into the practice's EHR or practice-management system. Founded in 2023 and based in New York, the company raised a $10M Series A in September 2025 and provides access to more than 1 million patients.

- **Founded:** 2023
- **Headquarters:** New York, United States
- **Founders:** Chetan Reddy (Co-Founder and CEO), Vichar Shroff (Co-Founder and Chief Product Officer)
- **Team size:** ~49 employees
- **Products:** AI Voice Agents (Sara, Ryan, Lilly), Appointment Management, Patient Engagement & Follow-up, Payments & Revenue Recovery, EHR/PMS Integration Layer
- **Notable:** Raised $10M Series A in September 2025 (total funding ~$13M)., Grew from 150,000 to over 1 million patients served in roughly eight months (10x)., Automation rates exceeding 80%, with agents handling up to 95% of calls.

## Products & services

- **AI Voice Agents (Sara, Ryan, Lilly)** — Autonomous voice agents that answer patient calls on the first ring, authenticate the caller, check insurance eligibility, and resolve requests - scheduling, refills, referrals, intake, payments and status updates - warm-transferring complex cases to human staff.
- **Appointment Management** — Automated booking, rescheduling, confirmations and reminders that keep no-show rates below 5%.
- **Patient Engagement & Follow-up** — Pre-operative and post-operative outreach, care-gap closure, chronic care management and transitions-of-care coordination across voice and messaging.
- **Payments & Revenue Recovery** — Automated balance collection and payment reminders integrated into the call flow to recover revenue without added staff.
- **EHR/PMS Integration Layer** — Write-back integrations with systems including eClinicalWorks, athenahealth, DrChrono, ModMed, Practice Fusion, Dentrix and Allscripts so every interaction updates the record in real time.

## Achievements

- Raised $10M Series A in September 2025 (total funding ~$13M).
- Grew from 150,000 to over 1 million patients served in roughly eight months (10x).
- Automation rates exceeding 80%, with agents handling up to 95% of calls.
- Helped Dallas Renal Group reach 66% instant appointment confirmations and cut wait times from minutes to about 15 seconds.
- Go-live in under 30 days with minimal staff effort.

## Latest updates

- **2025-09** — Announced $10M Series A led by Blume Ventures to expand AI voice agents beyond scheduling into the full patient-access workflow.
- **2025-09** — Reported serving 1M+ patients, up 10x in eight months, with automation exceeding 80%.
- **2024-12** — Featured in Forbes for using AI agents to reduce administrative burden; ~150,000 patients served.

## Links

- Website: https://confido.health
- LinkedIn: https://www.linkedin.com/company/confido-health

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Profile page: https://yespress.io/confido-health
Published by YesPress — https://yespress.io
Last updated: 2026-07-21