# Client Confidant

> Client Confidant is a Las Vegas B2B customer-experience consultancy founded by Bobby Robertson. It conducts in-depth interviews with senior customers, suppliers, employees, and executive candidates, combining third-party neutrality with diplomacy and body-language analysis to surface candid feedback that ordinary surveys and account reviews often miss. Its work is designed for organizations whose revenue depends on a small number of consequential relationships, with particular public evidence in utilities, energy implementation, and supplier diversity.

- **Founded:** 2017
- **Headquarters:** Las Vegas, United States
- **Founders:** Robert S. Robertson VI (Bobby Robertson) (Founder, President and CEO)
- **Products:** Client satisfaction interviews, Enhanced supplier performance reviews, Body-language and micro-expression training, Executive candidate interviews, M&A due diligence
- **Notable:** National certification as a Disability-Owned Business Enterprise., The CC CLIENT CONFIDANT service mark records first commercial use on June 2, 2017 and federal registration on March 19, 2019., California American Water publicly credited the firm with two supplier-diversity surveys and follow-up interviews.

## Products & services

- **Client satisfaction interviews** — Qualitative, in-depth interviews with strategic B2B customers to identify risks, opportunities, and drivers of satisfaction.
- **Enhanced supplier performance reviews** — Third-party interviews and facilitated feedback designed to improve supplier performance, reduce churn, and strengthen formal feedback loops.
- **Body-language and micro-expression training** — Custom executive and account-team training in nonverbal communication, sales interactions, micro expressions, and congruency between words and behavior.
- **Executive candidate interviews** — Independent interviewing support for consequential executive hiring decisions.
- **M&A due diligence** — Interview-led commercial and relationship insight for acquisition and merger decisions.
- **B2B exit interviews** — Interviews intended to explain why a business relationship ended and identify lessons for retention.
- **Employee satisfaction interviews** — Qualitative employee interviews that create a neutral channel for workplace feedback.
- **Market research** — Interview-based research for understanding buyers, partners, and market expectations.
- **Forgiveness keynote** — A speaking program centered on forgiveness and relationship repair.

## Achievements

- National certification as a Disability-Owned Business Enterprise.
- The CC CLIENT CONFIDANT service mark records first commercial use on June 2, 2017 and federal registration on March 19, 2019.
- California American Water publicly credited the firm with two supplier-diversity surveys and follow-up interviews.
- Hilton Supply Management selected the company for a supplier-diversity mentorship featured in Hilton's 2019 annual report.
- The founder's method has been used in hundreds of interviews, according to the company.

## Latest updates

- **2025-09** — Bobby Robertson and body-language coach Rebecca Southard presented a session on projecting confidence through positive body language for the Association of Energy Services Professionals.
- **2025** — Robertson and Southard appeared as speakers at the CLEAResult Energy Forum.
- **2023-10** — Robertson joined a California Water Association panel on including LGBT- and disability-owned businesses in water-utility supplier-diversity programs.

## Links

- Website: https://www.clientconfidant.com/
- LinkedIn: https://www.linkedin.com/in/bobby-robertson-cc

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Profile page: https://yespress.io/confidant
Published by YesPress — https://yespress.io
Last updated: 2026-09-23