# Condens

> Condens is a Munich-based SaaS platform that helps UX and product teams centralize, analyze, and share user research. It pulls interviews, usability tests, notes, and recordings into one searchable repository, transcribes them in 85+ languages, and uses AI to tag, cluster, and summarize raw data into evidence-backed insights. Founded in 2018 and still bootstrapped and profitable, Condens counts enterprises like Volkswagen, Siemens, Accenture, KPMG, and British Airways among its customers.

- **Founded:** 2018
- **Headquarters:** Munich, Germany
- **Founders:** Alexander Knoll (Co-founder & CEO), Maximilian Hackenschmied (Co-founder & CPO), Matej Svejda (Co-founder)
- **Team size:** 11-50 employees
- **Products:** Research Repository, Analysis Workspace, Condens AI, Transcription, Enterprise
- **Notable:** Grew to serve enterprises like Volkswagen, Siemens, Accenture, and British Airways while remaining fully bootstrapped and profitable., Achieved SOC 2 Type 2 certification plus GDPR, HIPAA, CCPA, and APA compliance., Built multilingual transcription supporting 85+ languages.

## Products & services

- **Research Repository** — A centralized, searchable archive where teams store interviews, usability tests, notes, recordings, and images so past studies and insights can be retrieved instead of repeated.
- **Analysis Workspace** — A split-view workflow for tagging, highlighting, and affinity-mapping qualitative data, connecting raw evidence directly to findings.
- **Condens AI** — AI-assisted tagging, auto-clustering, conversational search, and auto-summaries across sessions, tags, and clusters - with a guarantee that customer data is never used to train other AI models.
- **Transcription** — Multilingual transcription in 85+ languages with speaker recognition and captions.
- **Enterprise** — SSO, granular permissions, PII anonymization, SOC 2 Type 2, GDPR/HIPAA/CCPA compliance, and EU or US hosting for large research teams.

## Achievements

- Grew to serve enterprises like Volkswagen, Siemens, Accenture, and British Airways while remaining fully bootstrapped and profitable.
- Achieved SOC 2 Type 2 certification plus GDPR, HIPAA, CCPA, and APA compliance.
- Built multilingual transcription supporting 85+ languages.
- Earned strong ratings on G2 and Capterra as a leading UX research repository.
- Founder Alexander Knoll conducted 160+ discovery interviews with UX researchers before building the product.

## Latest updates

- **2025-01** — Expanded Condens AI with conversational search, AI-assisted tagging, and auto-clustering while reiterating that customer data is never used to train other models.
- **2024-10** — Deepened enterprise positioning with connections to Claude, ChatGPT, and other AI agents grounded in a company's own research.

## Links

- Website: https://condens.io
- LinkedIn: https://www.linkedin.com/company/condens/
- Twitter/X: https://x.com/condens_io
- YouTube: https://www.youtube.com/channel/UCKzRMfq8-sqYOxklpv85Apw

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Profile page: https://yespress.io/condens
Published by YesPress — https://yespress.io
Last updated: 2026-08-05