# ComputerTalk

> ComputerTalk is a Markham, Ontario software company that builds ice Contact Center, an enterprise omnichannel contact center platform. Founded in 1987 by Mandle Cheung, the company is best known as a deep Microsoft partner - it is the only vendor supporting all three of Microsoft's Teams contact center integration models (Unify, Extend, Connect), and one of just five worldwide certified for Teams Phone extensibility through the Unify model. ice routes voice, email, chat, SMS and social interactions with built-in AI agents, agent assist, PCI-compliant payments and real-time analytics, serving 400+ organizations across government, healthcare, finance and utilities on six continents.

- **Founded:** 1987
- **Headquarters:** Markham, Ontario, Canada
- **Founders:** Mandle Cheung (Founder, Chairman & CEO)
- **Team size:** 51-200 employees
- **Products:** ice Contact Center, ice Contact Center for Microsoft Teams, iceAI / iceAI Studio, icePay, iceAlert
- **Notable:** Only vendor supporting all three Microsoft Teams contact center integration models: Unify, Extend and Connect, One of just five vendors worldwide certified for Microsoft Teams Phone extensibility via the Unify Integration Model, Won the UC Award for Best Microsoft Teams Contact Center Solution (2024)

## Products & services

- **ice Contact Center** — Enterprise-class omnichannel contact center platform handling voice, email, web chat, SMS and social interactions with IVR, ACD, skills-based routing and real-time analytics. PBX-agnostic and Microsoft Teams native.
- **ice Contact Center for Microsoft Teams** — Teams-native variant certified across all three Microsoft integration models (Unify, Extend, Connect), embedding contact center functionality directly inside Microsoft Teams.
- **iceAI / iceAI Studio** — AI layer providing virtual agents, agent assist, AI smart routing, transcription and summarization, natural-language routing, AI TTS voices and PII redaction.
- **icePay** — PCI-compliant in-conversation payment processing module.
- **iceAlert** — Automated outbound notification system used for mass messaging such as SMS test-result and screening notifications.
- **ice modules** — Suite including iceBar (agent toolbar), icePhone (softphone), iceSurvey, iceCampaign (outbound dialer), iceJournal (recording/transcripts), iceMonitor, iceReporting and iceDashboard.

## Achievements

- Only vendor supporting all three Microsoft Teams contact center integration models: Unify, Extend and Connect
- One of just five vendors worldwide certified for Microsoft Teams Phone extensibility via the Unify Integration Model
- Won the UC Award for Best Microsoft Teams Contact Center Solution (2024)
- Microsoft Impact Awards finalist for pandemic-response work
- Microsoft partner for 20+ years, since 2005
- Compliance certifications including SOC 2, ISO 27001:2013, PCI DSS Level 1, PIPEDA and HIPAA
- Serving 400+ organizations across six continents

## Latest updates

- **2025-11** — ice Contact Center achieved Unify Integration Model certification for Microsoft Teams Phone extensibility, making ComputerTalk one of five vendors worldwide with the certification and the only one supporting all three Teams integration models.
- **2024-07** — Won the UC Award for Best Microsoft Teams Contact Center Solution.
- **2024** — Expanded ice with iceAI Studio and AI capabilities - virtual agents, agent assist, natural-language routing, transcription/summarization and PII redaction.

## Links

- Website: https://www.computer-talk.com
- LinkedIn: https://www.linkedin.com/company/computer-talk-technology-inc/
- Twitter/X: https://x.com/iceComputerTalk
- YouTube: https://www.youtube.com/user/iceComputerTalk
- Facebook: https://www.facebook.com/icecomputertalk/

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Profile page: https://yespress.io/computertalk
Published by YesPress — https://yespress.io
Last updated: 2026-08-05