# Comm100

> Comm100 is a Vancouver-based, bootstrapped software company that builds an AI-powered, omnichannel customer service platform. Founded in 2009 by Kevin Gao, it unifies live chat, email, ticketing, messaging, voice, knowledge base and self-service into a single system, and adds an AI Suite (AI Agent, AI Copilot, AI Insights) that can automate up to 80% of routine inbound queries. With enterprise-grade security and compliance built in, Comm100 is used by more than 200,000 businesses and organizations - including regulated sectors like government, higher education and financial services - to consolidate fragmented support channels into one predictable workflow.

- **Founded:** 2009
- **Headquarters:** Vancouver, British Columbia, Canada
- **Founders:** Kevin Gao (Founder & CEO)
- **Team size:** ~91 employees
- **Products:** Comm100 Live Chat, Ticketing & Messaging, Knowledge Base & Self-Service, Voice & Voice Bot, Comm100 AI Agent
- **Notable:** Reached 100,000 registered business users by April 2011, less than two years after launch., Surpassed 200,000 registered business clients by October 2012., Grew to more than 200,000 organizations served worldwide while remaining fully bootstrapped.

## Products & services

- **Comm100 Live Chat** — Real-time website and app chat with visitor tracking, routing and agent tools - the company's original 2009 product.
- **Ticketing & Messaging** — Unified inbox for email, social and secure messaging with centralized conversations and workflows.
- **Knowledge Base & Self-Service** — Searchable help center that powers deflection and feeds the AI models.
- **Voice & Voice Bot** — Inbound/outbound voice channel with automated voice-bot handling, integrated with the same platform.
- **Comm100 AI Agent** — Customer-facing conversational AI that automates up to 80% of inbound queries across chat, SMS, email and messaging apps; no coding required.
- **Comm100 AI Copilot** — Agent-assist tool that drafts responses, summarizes and suggests next actions in real time.
- **Comm100 AI Insights** — Analytics layer that surfaces trends, sentiment and quality signals across support conversations.
- **AI Training Suite** — Tooling to build, tune and continuously improve the AI models on an organization's own content and knowledge.

## Achievements

- Reached 100,000 registered business users by April 2011, less than two years after launch.
- Surpassed 200,000 registered business clients by October 2012.
- Grew to more than 200,000 organizations served worldwide while remaining fully bootstrapped.
- Maintains SOC 2 Type II, ISO 27001, GDPR and WCAG compliance as standard.
- Shipped a full AI Suite (AI Agent, AI Copilot, AI Insights) in 2025, extending a 15-year platform.

## Latest updates

- **2025-09** — Launched a comprehensive AI Training Suite to help teams build, tune and continuously improve their support AI on their own content.
- **2025-04** — Introduced three flagship AI products - AI Agent, AI Copilot and AI Insights - positioning the platform around agentic, human-like automation.
- **2024-01** — Reported ~$3.9M revenue for 2024 with a team of ~91, up from ~$2.7M the prior year, still fully bootstrapped.

## Links

- Website: https://comm100.com
- LinkedIn: https://www.linkedin.com/company/comm100-network-corporation/
- Twitter/X: https://twitter.com/Comm100
- YouTube: https://www.youtube.com/user/Comm100
- Facebook: https://www.facebook.com/comm100

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Profile page: https://yespress.io/comm100
Published by YesPress — https://yespress.io
Last updated: 2026-08-05