# Cloudwise

> Cloudwise is an enterprise software company that combines observability, AIOps, application performance monitoring, log analysis, configuration management and IT service management. Founded in 2009 and now operating globally from Singapore as Cloudwise Pte. Ltd., it sells subscriptions and implementation-led solutions to large organizations with complex hybrid infrastructure, particularly in finance, government, energy, transportation, manufacturing and telecommunications.

- **Founded:** 2009
- **Headquarters:** Singapore, Singapore
- **Founders:** Andy Yin (Founder and CEO), Bin Tan (Co-founder)
- **Team size:** Approximately 230 employees based on supplied company data; public company directories place the team in the 201-500 range.
- **Products:** Digital Operations Observability Platform (DOOP), Cloudwise AIOps, Castrel, Hera Log, Application Performance Monitoring
- **Notable:** Raised a $150 million Series E led by Sequoia Capital China in July 2021., Reports serving more than 2,000 enterprises worldwide., Helped State Grid EV Service reduce fault detection and resolution time by 60%, according to a Cloudwise case study.

## Products & services

- **Digital Operations Observability Platform (DOOP)** — A unified observability platform for metrics, logs, traces, topology, cloud resources, alarms and business-service views across hybrid environments.
- **Cloudwise AIOps** — Analytics and machine-learning capabilities for anomaly detection, alert-noise reduction, prediction and root-cause analysis.
- **Castrel** — An AI SRE agent that connects large-language-model reasoning to live observability data for alert triage, knowledge search and assisted remediation.
- **Hera Log** — Centralized log collection, search, analysis, anomaly detection and visualization for enterprise operations.
- **Application Performance Monitoring** — End-to-end monitoring for server, browser and mobile applications, including traces, service maps and user-experience analysis.
- **IT Service Management** — ITIL 4-aligned incident, change, problem, request, workflow, knowledge and service-catalog management.
- **Synthetic Monitoring** — Automated website and API checks used to identify availability and performance problems before users report them.
- **Flyfish** — A low-code application and data-visualization platform for building operational views and internal tools.
- **CMDB and IT asset management** — Configuration and asset records that map infrastructure components to services, owners and operational workflows.

## Achievements

- Raised a $150 million Series E led by Sequoia Capital China in July 2021.
- Reports serving more than 2,000 enterprises worldwide.
- Helped State Grid EV Service reduce fault detection and resolution time by 60%, according to a Cloudwise case study.
- Built more than 200 customized operational solutions for China Southern Airlines, according to a Cloudwise case study.
- Expanded its global business team from Singapore into Malaysia, Thailand and the UAE from 2023 onward.
- Developed an open-source AIOps documentation presence through the CloudWise-OpenSource GitHub organization.

## Latest updates

- **2026-06** — Cloudwise presented a three-layer AI infrastructure reliability strategy at BEYOND Expo in Macau.
- **2026-02** — Cloudwise publicly detailed Castrel AI as an SRE agent for alert triage, root-cause analysis and AI-assisted remediation.
- **2025-10** — The company unveiled CastrelAI, described as an AI root-cause-analysis agent, at Cloud & AI Infrastructure Asia in Singapore.
- **2024-05** — Cloudwise announced Wordtext Systems as a strategic distribution partner in the Philippines.
- **2023-01** — Daisy Zhang began leading a global expansion effort spanning Singapore, Malaysia, Thailand and the UAE.

## Links

- Website: https://cloudwise.sg
- LinkedIn: https://www.linkedin.com/company/cloudwiseglobal
- GitHub: https://github.com/CloudWise-OpenSource

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Profile page: https://yespress.io/cloudwise
Published by YesPress — https://yespress.io
Last updated: 2026-08-16