# CloudTalk

> CloudTalk is a Bratislava-founded, subscription software company that gives sales and customer-support teams a cloud phone system, inbound routing, outbound dialers, AI conversation intelligence, messaging, integrations, and autonomous voice agents. Its practical wedge is the operational middle between a basic VoIP line and a heavyweight enterprise contact center: local and international numbers, call workflows, analytics, and CRM context in one system. CloudTalk says more than 5,500 businesses in over 100 countries use the platform, including Glovo, Revolut, Nokia, and Pipedrive, and that it has raised $36 million in venture funding.

- **Founded:** 2016
- **Headquarters:** Bratislava, Slovakia
- **Founders:** Martin Malych (Co-founder and CEO), Viktor Vanek (Co-founder)
- **Team size:** 140+ employees representing 20+ nationalities; the company says 65+ employees work fully remotely.
- **Products:** AI Business Phone System, AI Sales Dialer, AI Conversation Intelligence, AI Voice Agents, Integrations and Workflow Automation
- **Notable:** Grew from an embeddable click-to-call widget into a global AI business calling platform., Reports more than 5,500 business customers in over 100 countries., Reports powering more than 400 million customer conversations per year.

## Products & services

- **AI Business Phone System** — Cloud telephony for inbound and outbound sales and support, including international numbers, IVR, queues, routing, recording, SMS, WhatsApp, monitoring, and analytics.
- **AI Sales Dialer** — Preview, power, smart, and parallel dialing modes designed to reduce manual dialing and connect outbound teams with more live prospects.
- **AI Conversation Intelligence** — An add-on that provides searchable transcripts, summaries, notes, topic extraction, sentiment, talk-listen ratios, and call scoring.
- **AI Voice Agents** — Autonomous inbound and outbound agents for routine calls, qualification, scheduling, FAQs, and human handoff, offered in 60+ languages and accents.
- **Integrations and Workflow Automation** — CRM, helpdesk, ATS, collaboration, API, webhook, and automation connections that sync contacts, calls, recordings, outcomes, and follow-up actions.

## Achievements

- Grew from an embeddable click-to-call widget into a global AI business calling platform.
- Reports more than 5,500 business customers in over 100 countries.
- Reports powering more than 400 million customer conversations per year.
- Raised a $28 million Series B in January 2024 and reports $36 million in total venture funding.
- Customer case study: Glovo increased call volume by 81.7% in three months and reached 103,577 monthly calls within a year.
- Customer case study: Nokia handled 38% more calls per month, reduced maximum wait time by 47%, and increased support productivity by 10%.
- Recognized on its company page with G2 badges including Best Estimated ROI for Small Business, Best Support for Mid-Market, and Fastest Implementation for Speech Analytics.

## Latest updates

- **2026-07** — CloudTalk refreshed its platform overview around two connected products - the AI Business Phone System and AI Voice Agent - and reported 5,500+ businesses, 100+ countries, and 400 million+ annual conversations.
- **2026-04** — CloudTalk promoted a new Solution Partner Program for consultants, resellers, integrators, MSPs, and agencies, offering enablement and recurring commissions.
- **2026-03** — CloudTalk introduced a no-code AI Receptionist configured from business FAQs for 24/7 call handling.
- **2025-12** — CloudTalk published demonstrations of its AI Voice Agent handling FAQs, appointments, system lookups, qualification, and human handoffs.
- **2025-11** — CloudTalk presented CeTe as its AI Voice Agent for routine inbound and outbound calls in 60+ languages.
- **2024-01** — CloudTalk closed a $28 million Series B co-led by KPN Ventures and Lead Ventures to accelerate product development and international growth.

## Links

- Website: https://www.cloudtalk.io/
- LinkedIn: https://www.linkedin.com/company/cloudtalk.io/
- YouTube: https://www.youtube.com/channel/UCIVoouQBQ9u6ahSJJ7f5orQ
- Instagram: https://www.instagram.com/cloudtalk_io/
- Facebook: https://www.facebook.com/CloudTalkCallCenter

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Profile page: https://yespress.io/cloudtalk
Published by YesPress — https://yespress.io
Last updated: 2026-08-05