# ClickHelp

> ClickHelp is a privately held B2B software company that provides an AI-powered, browser-based platform for authoring, managing, translating, hosting, and publishing technical documentation. Its customers include software vendors and documentation teams that need user manuals, knowledge bases, developer and API documentation, tutorials, or internal procedures without stitching together separate writing, review, hosting, analytics, and localization tools. The platform is sold by subscription, with contributor-based plans, unlimited reader accounts, optional AI, API, MCP, security, translation, and integration add-ons, plus paid migration, branding, and training services.

- **Founded:** 2010
- **Headquarters:** Yerevan, Armenia
- **Founders:** Alexander Muravyov (CEO and co-founder), Dmitry Nikolaev (CIO and co-founder)
- **Team size:** 11-50 employees; LinkedIn displayed 19 employee profiles in August 2026.
- **Products:** ClickHelp documentation platform, AI Suite, Authoring MCP Server and REST API, Translation Ecosystem, Professional services
- **Notable:** Founded in 2010 and still privately held., Used by companies in more than 100 countries, according to the company homepage., The company about page reports 25,000 users and shows client logos including IBM and SAP.

## Products & services

- **ClickHelp documentation platform** — A cloud platform for authoring, reviewing, hosting, translating, and publishing user guides, manuals, knowledge bases, tutorials, developer documentation, and API documentation.
- **AI Suite** — A paid add-on bringing together AnswerGenius, a reader-facing documentation assistant, and WriteAssist, a context-aware authoring assistant, under usage measured in ClickHelp AI Points.
- **Authoring MCP Server and REST API** — Interfaces that let approved AI tools and automated workflows query and update documentation while respecting ClickHelp permissions and review controls.
- **Translation Ecosystem** — Multilingual project management with a translation editor, language synchronization, XLIFF workflows, localized reader interfaces, and machine translation options including DeepL.
- **Professional services** — Paid portal branding, content migration assistance, and remote product training, alongside support included with subscriptions.

## Achievements

- Founded in 2010 and still privately held.
- Used by companies in more than 100 countries, according to the company homepage.
- The company about page reports 25,000 users and shows client logos including IBM and SAP.
- G2 displayed a 4.8 out of 5 rating from 65 reviews in 2026.
- ClickHelp displays G2 Winter 2025 badges for Leader, Easiest to Use, Best Usability, and Best Support in the Help Authoring Tool category.
- The modern Reader UI released in 2026 is described as WCAG 2.2 AA compliant.
- The platform has maintained a public release-note archive dating back to 2012.

## Latest updates

- **2026-06** — ClickHelp published its latest listed platform release for June 2026, continuing a release cadence that included monthly or near-monthly updates earlier in the year.
- **2026-04** — Launched the Authoring MCP Server, expanded REST API capabilities, added Markdown responses, and gave external AnswerGenius widgets their own source selection.
- **2026-03** — Made the rebuilt Reader UI generally available with WCAG 2.2 AA support, native Markdown access, llms.txt support, MCP access, multiple topic templates, and simplified publishing.
- **2026-02** — Added tighter AnswerGenius source controls, API-editable code samples, just-in-time SSO account provisioning, stronger password reset settings, and beta branding support for the modern Reader UI.
- **2026-01** — Announced AI-ready Markdown export and more flexible AnswerGenius widget deployment.
- **2025-12** — Moved WriteAssist into the AI Suite with context-aware editing and expanded AnswerGenius customization.
- **2025-10** — Improved AnswerGenius response quality, aligned the Reader UI with WCAG 2.2 AA, rebuilt file management, and improved MadCap Flare imports.
- **2025-06** — Introduced the paid AI Suite with a shared CAPs usage system, Ask Your Docs beta testing, DeepL translation support, and faster file delivery.

## Links

- Website: https://clickhelp.com/
- LinkedIn: https://www.linkedin.com/company/clickhelp
- Twitter/X: https://x.com/ClickHelpNews
- YouTube: https://www.youtube.com/@ClickHelpVideo
- Instagram: https://instagram.com/clickhelp_com
- Facebook: https://www.facebook.com/ClickHelp.TechWriting/

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Profile page: https://yespress.io/clickhelp
Published by YesPress — https://yespress.io
Last updated: 2026-08-05