# Civicom, Inc.

> Civicom is a privately held parent company that combines technology platforms with human services across more than 30 specialist brands. Its portfolio serves market researchers, sales teams, healthcare practices, and other businesses through research facilitation, AI-assisted analysis, transcription, remote reception, conferencing, and outsourced operations.

- **Founded:** 2000
- **Headquarters:** New York, United States
- **Founders:** David West (Founder and CEO)
- **Products:** Civicom Marketing Research Services, CyberFacility, CCam focus, Quillit, CiviSelect
- **Notable:** More than 30 autonomous brands, according to the corporate website., More than one million facilitated interviews and focus groups for over 1,000 clients, company-reported in March 2026., ISO/IEC 27001 certification announced January 28, 2026.

## Products & services

- **Civicom Marketing Research Services** — Qualitative research support for agencies, corporate insights teams, and independent professionals, including recruitment, facilitation, recording, transcription, and analysis.
- **CyberFacility** — Online in-depth interviews and focus groups with secure web rooms, proprietary audio conferencing, technical checks, and live facilitators.
- **CCam focus** — Portable 360-degree HD recording and live streaming for in-person and hybrid qualitative research.
- **Quillit** — AI-assisted qualitative analysis and reporting with summaries, segmentation, analysis grids, citations, clips, storyboards, and PowerPoint capabilities; publicly announced in July 2023.
- **CiviSelect** — Respondent recruitment for local and international research.
- **ChatterBox** — Online research communities and bulletin boards for asynchronous discussions and analysis.
- **TranscriptionWing** — Human transcription, machine-transcript cleanup, translations, and customizable transcript delivery.
- **See Me Navigate** — Remote moderated mobile-app and website usability testing.
- **Hey DAN** — Voice-to-CRM service that turns spoken notes into CRM entries using technology and human assistance.
- **WelcomeWare** — Interactive video kiosks, online intake, and remote human assistants for reception and healthcare administration.
- **ScribePT** — Voice-to-EMR clinical documentation service.
- **ScribePT Conjure** — AI APIs for clinical transcription, documentation, multimodal processing, and EMR agents.
- **The Force** — Offshore BPO and staff augmentation with no seat minimums, according to the corporate brand directory.
- **Confertel and Civicom Conferencing** — Business audio and web conferencing and managed webinar services.

## Achievements

- More than 30 autonomous brands, according to the corporate website.
- More than one million facilitated interviews and focus groups for over 1,000 clients, company-reported in March 2026.
- ISO/IEC 27001 certification announced January 28, 2026.
- Quillit launched publicly in July 2023 and expanded to 300-file report queries in March 2026.

## Latest updates

- **2026-10** — October 13 announcement described PowerPoint deck creation from structured, citation-validated Quillit reports; researchers retain responsibility for interpretation and final delivery.
- **2026-03** — March 16 release announced capacity of up to 300 files in a report query, interface changes, and PowerPoint exports.
- **2026-01** — January 28 release announced ISO/IEC 27001 certification.
- **2025-04** — April 28 release announced Anthropic Claude as Quillit’s LLM provider and a BAA between the companies.

## Links

- Website: https://www.civi.com/
- LinkedIn: https://www.linkedin.com/company/civicom-inc
- Twitter/X: https://twitter.com/civicommrs
- YouTube: https://www.youtube.com/channel/UCzq0aDdxKKw0tl2MaTqDmng
- Facebook: https://www.facebook.com/CivicomMRS

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Profile page: https://yespress.io/civicom-inc
Published by YesPress — https://yespress.io
Last updated: 2026-10-16