# ChurnZero

> ChurnZero is a customer success platform that helps subscription and B2B SaaS businesses reduce churn and grow revenue from existing customers. It unifies customer data, health scores, automation playbooks, and AI agents so customer success teams can spot risk early, drive product adoption, and manage renewals and expansion at scale. Founded in 2015 and based in Washington, D.C., it serves thousands of customer-facing teams and is consistently ranked among the top-rated customer success tools on G2.

- **Founded:** 2015
- **Headquarters:** Washington, District of Columbia, United States
- **Founders:** You Mon Tsang (Co-Founder & CEO), Mark Heys (Co-Founder & CTO)
- **Team size:** ~150 employees
- **Products:** Customer Success Platform, Health Scores & Segmentation, Automation Playbooks & Journeys, Renewal & Revenue Management (Renewal Hub), Customer Success AI
- **Notable:** First purpose-built customer success platform to earn 1,000+ G2 reviews, Repeatedly named G2's #1 / Leader in Customer Success software, Named to G2's 2026 Best Software Awards

## Products & services

- **Customer Success Platform** — A unified system that centralizes customer data, calculates health scores, and gives CS teams visibility into adoption, risk, and renewal likelihood across the customer base.
- **Health Scores & Segmentation** — Configurable scoring models and segmentation to gauge how customers use a product and how likely they are to renew.
- **Automation Playbooks & Journeys** — Automated, trigger-based plays and customer journeys for onboarding, adoption, and engagement at scale.
- **Renewal & Revenue Management (Renewal Hub)** — Renewal forecasting and revenue-risk management tooling to make renewals predictable rather than reactive.
- **Customer Success AI** — Purpose-built AI agents that interpret customer data, generate executive-ready account snapshots, analyze sentiment and relationship dynamics, and embed into existing CS workflows.
- **Surveys, Success Plans & In-app Engagement** — NPS/CSAT surveys, Success Plans with goal tracking, and in-app communications to guide and measure the customer experience.

## Achievements

- First purpose-built customer success platform to earn 1,000+ G2 reviews
- Repeatedly named G2's #1 / Leader in Customer Success software
- Named to G2's 2026 Best Software Awards
- Raised $35M total across Seed, Series A, and a JMI-led $25M Series B
- Launched Customer Success AI, a suite of AI agents for customer teams

## Latest updates

- **2025-01** — Entered 2025 positioned as an AI-powered platform; shipped Engagement AI, a Synthesia integration, and new Success Plan widgets.
- **2025-10** — Released AI Agents and management capabilities expanding Customer Success AI.
- **2025-12** — Q4 2025 product release added further AI enhancements and AI-powered support.
- **2026-01** — Named to G2's 2026 Best Software Awards (Best Customer Service Software list).

## Links

- Website: https://churnzero.com
- LinkedIn: http://www.linkedin.com/company/churnzero
- Twitter/X: https://twitter.com/churnzero
- YouTube: https://www.youtube.com/c/ChurnZero
- Facebook: https://www.facebook.com/churnzero/

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Profile page: https://yespress.io/churnzero
Published by YesPress — https://yespress.io
Last updated: 2026-06-15