# Churn360

> Churn360 was an AI-driven, data-focused customer success platform built by Kovai.co to help SaaS companies reduce churn and grow customer lifetime value. It pulled scattered customer data from CRM, helpdesk, and billing tools into a single 360-degree view, layering on health scores, churn prediction, playbook automation, journey mapping, and surveys so customer success managers could act before accounts slipped away. Launched in 2023 after roughly 18 months of development in Coimbatore, India, it was priced from $399/month and served startups through enterprises before Kovai.co discontinued it in May 2024.

- **Founded:** 2023
- **Headquarters:** London, United Kingdom (built in Coimbatore, Tamil Nadu, India)
- **Founders:** Saravana Kumar (Founder & CEO, Kovai.co), Suprej Venkat (Business/Product Lead, Churn360 (Kovai.co))
- **Team size:** Part of Kovai.co (290+ employees); dedicated Churn360 team based in Coimbatore, India
- **Products:** Customer 360 View, Health Scores & Churn Prediction, Playbook Automation, Customer Journey Mapping & Onboarding, Surveys & NPS
- **Notable:** Launched a full-featured, AI-driven customer success platform in 2023 after ~18 months of development, Built the product as a bootstrapped venture under Kovai.co, with no external funding, Earned consistently high user review ratings (5.0 stars across early verified reviews) for integrations and centralized data

## Products & services

- **Customer 360 View** — Unified dashboard aggregating customer data from CRM, helpdesk, and billing tools into a single page for customer success managers.
- **Health Scores & Churn Prediction** — Customer health scoring and AI-based risk/opportunity signals to flag accounts likely to churn.
- **Playbook Automation** — Automated workflows and event-triggered actions to standardize customer success motions.
- **Customer Journey Mapping & Onboarding** — Journey tracking and onboarding tools to drive product adoption.
- **Surveys & NPS** — In-app surveys and NPS collection to capture customer sentiment.
- **Renewal & Revenue Management** — Renewal tracking, win/loss analysis, and revenue/expansion management.

## Achievements

- Launched a full-featured, AI-driven customer success platform in 2023 after ~18 months of development
- Built the product as a bootstrapped venture under Kovai.co, with no external funding
- Earned consistently high user review ratings (5.0 stars across early verified reviews) for integrations and centralized data
- Shipped 15+ integrations spanning CRM, helpdesk, billing, and telephony

## Latest updates

- **2024-05** — Kovai.co announced it would cease investment in Churn360, citing insufficient sales growth to sustain relentless product development and a slow, complex adoption journey.
- **2023** — Churn360 officially launched as an AI-driven customer success platform.

## Links

- Website: https://churn360.com
- LinkedIn: https://uk.linkedin.com/showcase/churn360/
- Twitter/X: https://twitter.com/churn360
- YouTube: https://www.youtube.com/@churn360

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Profile page: https://yespress.io/churn360
Published by YesPress — https://yespress.io
Last updated: 2026-08-05