# Chattermill

> Chattermill is a London-based customer experience intelligence company that uses AI to unify and analyse customer feedback from across the entire journey - app store reviews, support tickets, surveys, social posts and product data - into quantified, actionable insight. Its proprietary Lyra AI engine applies aspect-based sentiment analysis and large language models across 100+ languages, connecting themes and sentiment to hard metrics like NPS, CSAT, retention and revenue. Founded in 2015 by Mikhail Dubov and Dmitry Isupov out of Entrepreneur First, Chattermill serves customer-centric enterprises including Uber, HelloFresh, Wise, Booking.com and Tesco.

- **Founded:** 2015
- **Headquarters:** London, United Kingdom
- **Founders:** Mikhail Dubov (Co-Founder & CEO), Dmitry Isupov (Co-Founder & Chief Strategy and Insights Officer)
- **Team size:** Approximately 100-150 employees (estimate)
- **Products:** Unified Customer Intelligence Platform, Lyra AI, Observations, Highlights & Ask Lyra, MCP & Skills
- **Notable:** Raised a $26M Series B in December 2022 to scale AI analysis of over a billion pieces of customer feedback., Secured enterprise contracts with globally recognised brands including Uber, HelloFresh, Wise and Booking.com., Built Lyra, a proprietary AI model purpose-trained for customer experience intelligence, operating across 100+ languages.

## Products & services

- **Unified Customer Intelligence Platform** — A platform that unifies and analyses customer experience data across the entire journey - reviews, surveys, support tickets, social and product data - and links themes and sentiment to metrics like NPS, CSAT, retention and revenue.
- **Lyra AI** — Chattermill's proprietary AI engine, trained specifically for customer experience. Combines aspect-based sentiment analysis, supervised learning and LLMs to cluster themes and deliver nuanced insight across data sources in 100+ languages.
- **Observations, Highlights & Ask Lyra** — A 2025 set of capabilities that automatically extract precise, quantified insights from feedback, surface key moments, and let teams query their customer data in natural language.
- **MCP & Skills** — Integration layer that plugs verified CX intelligence directly into AI agents via the Model Context Protocol, so agents answer grounded in quantified customer feedback.

## Achievements

- Raised a $26M Series B in December 2022 to scale AI analysis of over a billion pieces of customer feedback.
- Secured enterprise contracts with globally recognised brands including Uber, HelloFresh, Wise and Booking.com.
- Built Lyra, a proprietary AI model purpose-trained for customer experience intelligence, operating across 100+ languages.
- Recognised in the TechRound 100 and reviewed as a Voice of the Customer platform on Gartner Peer Insights.
- Founded and incubated at Entrepreneur First, one of Europe's leading deep-tech talent investors.

## Latest updates

- **2025** — Launched Observations, Highlights and Ask Lyra in open beta, and introduced MCP & Skills to feed verified CX intelligence into AI agents - repositioning the platform for the agentic era.
- **2023** — Rolled out Lyra AI, its proprietary customer-experience model combining aspect-based sentiment analysis with LLMs across 100+ languages.
- **2022-12** — Closed a $26M Series B led by Beringea to expand its unified customer intelligence platform.

## Links

- Website: https://chattermill.com
- LinkedIn: https://www.linkedin.com/company/chattermill
- Twitter/X: https://twitter.com/chattermillAI
- YouTube: https://www.youtube.com/@Chattermill
- Facebook: https://www.facebook.com/chattermillAI

---

Profile page: https://yespress.io/chattermill
Published by YesPress — https://yespress.io
Last updated: 2026-08-05