# The Live Chat Software Wars

> A field guide to the companies fighting over the chat box in the corner of every website. Eight players - Front, Text (formerly LiveChat), respond.io, Comm100, JivoChat, DelightChat, REVE Chat and Social Intents - approach the same problem from very different angles: shared inboxes, WhatsApp marketing, Slack-native chat, telecom roots and now AI agents that try to close the ticket automatically. This piece maps who they are, where they came from, and why 2025-2026 turned into an AI land grab.

## Achievements

- Front reached a $1.7B valuation and surpassed $100M ARR, with Mathilde Collin among a small group of women to found a SaaS unicorn.
- Text S.A. is listed on the Warsaw Stock Exchange (ticker TXT) with a long record of profitability and dividends, serving 30,000+ teams.
- respond.io scaled to 10,000+ businesses across ~180 countries and processes roughly 2 billion messages a quarter.
- JivoChat grew to serve 200,000+ businesses and was acquired by Sberbank in 2021.
- Social Intents reaches tens of thousands of businesses with a no-per-seat pricing model, chatting from inside Slack, Teams and Google Chat.

## Latest updates

- **2026-06** — respond.io raised a $62.5M Series B led by Camber Partners to expand into North America and Europe and pursue acquisitions.
- **2025-04** — Comm100 launched AI Agent, AI Copilot and AI Insights, claiming automation of up to 80% of inbound queries.
- **2024-03** — Front appointed Dan O'Connell as CEO; founder Mathilde Collin moved to Executive Chair to focus on the AI phase.

---

Profile page: https://yespress.io/chat-box-corner-2-billion-fight
Published by YesPress — https://yespress.io
Last updated: 2026-08-07