# CEQUENS

> CEQUENS is a Dubai-headquartered communications-platform company that gives enterprises one place to send SMS, WhatsApp, voice, email, push and RCS messages, verify users, automate support and manage campaigns. Founded in Cairo in 2011, it has evolved from an SMS aggregator into a CPaaS and SaaS provider with direct carrier relationships, regional compliance expertise and AI-assisted engagement products. The company says it serves more than 2,500 active customers in over 150 countries and has enabled more than 15 billion customer connections.

- **Founded:** 2011
- **Headquarters:** Dubai, United Arab Emirates
- **Founders:** Karim Khorshed (Co-Founder & CEO), Ahmed Shabrawy (Co-Founder & Chief Research & Innovation Officer)
- **Team size:** Approximately 280 employees in supplied data; LinkedIn lists 201-500 employees, and CEQUENS operates six offices.
- **Products:** SMS API, WhatsApp Business API, Voice API, CEQUENS Verify, Number Lookup
- **Notable:** Enabled more than 15 billion customer connections since 2011, according to the company’s January 2026 anniversary announcement., Served more than 2,500 active customers across more than 150 countries by January 2026, according to CEQUENS., Reported more than 40% year-over-year platform traffic growth in its 2026 anniversary update.

## Products & services

- **SMS API** — Programmable transactional and promotional messaging with delivery receipts, two-way messaging, Unicode support and regional carrier connectivity.
- **WhatsApp Business API** — Official business messaging, templates, sessions, rich media, interactive flows and bot or live-agent handoff.
- **Voice API** — Programmable calling, IVR, call routing, recording, SIP connectivity and voice OTP workflows.
- **CEQUENS Verify** — Multichannel authentication across SMS, email, WhatsApp, push and voice, with hashed OTP handling and fallback routing.
- **Number Lookup** — HLR and number intelligence used to validate reachability, identify carriers and reduce wasted messaging spend or fraud exposure.
- **Campaigns** — A SaaS campaign-management interface for contact lists, segmentation, message delivery and analytics.
- **OmniLink Studio** — A visual workflow tool for orchestrating notifications and fallbacks across communication channels.
- **Omni-Channel Chat / CEQUENS Engage** — A unified inbox and engagement workspace for customer conversations, team collaboration and channel management.
- **AI Agent and Chatbots** — Conversational automation for inquiries, lead qualification, transactions and escalation to human agents.
- **GenAI Platform** — A self-service environment for deploying AI applications with access to more than 50 language models and configurable integrations.
- **TrueNorth Gateway** — Carrier-grade messaging gateway and A2P SMS monetization tooling for mobile network operators.
- **Push, Email and RCS** — Additional channels in CEQUENS’s enterprise engagement layer for alerts, campaigns and rich messaging.

## Achievements

- Enabled more than 15 billion customer connections since 2011, according to the company’s January 2026 anniversary announcement.
- Served more than 2,500 active customers across more than 150 countries by January 2026, according to CEQUENS.
- Reported more than 40% year-over-year platform traffic growth in its 2026 anniversary update.
- Named Best CPaaS Provider MENA 2026 by International Business Magazine.
- Achieved 100% compliance across audited controls in Saudi Arabia’s CST Cybersecurity Regulatory Framework audit in 2026.
- Achieved Tier One status in ROCCO’s A2P SMS Market Impact Reports for MNO and Enterprise editions.
- Recognized on Juniper Research’s A2P Messaging Leadership Board in 2024.
- Achieved SOC 2 Type II certification in 2024.
- Maintains ISO 27001, ISO 27017 and ISO 27018 certifications and PCI DSS compliance.
- Expanded to six offices across the UAE, Saudi Arabia, Egypt, Pakistan, the UK and Singapore.

## Latest updates

- **2026-07** — CEQUENS announced 100% compliance in the CST Cybersecurity Regulatory Framework audit in Saudi Arabia.
- **2026-07** — International Business Magazine named CEQUENS Best CPaaS Provider MENA 2026.
- **2026-01** — The company marked its 15th anniversary, reporting 2,500+ active customers, 150+ countries and 15 billion customer connections.
- **2025-08** — CEQUENS detailed its MNO partnership model and named Lebara KSA, PTCL Group, stc Group and stc Kuwait among operator relationships.
- **2025-05** — CEQUENS promoted Hania Tolba to SVP Global Sales and announced additional senior-leadership changes.
- **2025-02** — CEQUENS and stc Group signed an A2P SMS monetization agreement at Capacity Middle East 2025.
- **2025-01** — CEQUENS products became available through AWS Marketplace, and the company launched a refreshed Omni-Channel Chat product and in-console WhatsApp template creation.
- **2024-11** — CEQUENS announced SOC 2 Type II certification.

## Links

- Website: https://www.cequens.com
- LinkedIn: https://www.linkedin.com/company/cequens
- Twitter/X: https://twitter.com/cequens
- YouTube: https://www.youtube.com/@cequens.telecom/
- Instagram: https://www.instagram.com/cequens.telecom/
- Facebook: https://www.facebook.com/CEQUENS/

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Profile page: https://yespress.io/cequens
Published by YesPress — https://yespress.io
Last updated: 2026-08-17