# Center Source Group

> Center Source Group is a Philadelphia-based business process outsourcing company specializing in cryptocurrency payment support, online gaming customer service and multilingual nearshore contact center operations. It also offers quality assurance, workforce management, technical support and outbound services.

- **Founded:** 2013
- **Headquarters:** Philadelphia, United States
- **Founders:** Michael J. Biedronski (Founder and Chairman)
- **Products:** Cryptocurrency payment support, Omnichannel contact center services, Gaming customer service and VIP support, Quality as a Service, Workforce management services
- **Notable:** Reported exceeding its first-year revenue goal by approximately 400% and becoming profitable in one year in November 2019; company-reported figures, not audited results., A Barranquilla office investment of $300,000 was reported by El Heraldo in June 2021., Announced Quality as a Service in September 2023.

## Products & services

- **Cryptocurrency payment support** — Customer service around cryptocurrency payments, mobile wallets and blockchain transactions.
- **Omnichannel contact center services** — Inbound and outbound customer care through voice, chat, email, SMS and social channels.
- **Gaming customer service and VIP support** — Customer service, VIP assistance, help desks and outbound campaigns for online gaming businesses.
- **Quality as a Service** — Agent evaluation using custom criteria, conversational analytics and contact-record integration.
- **Workforce management services** — Workforce management announced alongside the quality offering in September 2023.
- **Contact center technology and advisory** — Customer-experience platform support involving Amazon Connect and USAN.

## Achievements

- Reported exceeding its first-year revenue goal by approximately 400% and becoming profitable in one year in November 2019; company-reported figures, not audited results.
- A Barranquilla office investment of $300,000 was reported by El Heraldo in June 2021.
- Announced Quality as a Service in September 2023.

## Latest updates

- **2024-11** — Published a referral program offering eligible participants 5% of first-year service fees for qualifying new accounts.
- **2023-09** — Announced Quality as a Service and workforce management services.
- **2023-09** — Described its use of Amazon Connect and its partnership with USAN.

## Links

- Website: https://www.center-source.com/
- LinkedIn: https://www.linkedin.com/company/center-source-inc-
- Twitter/X: https://x.com/CenterSource2
- Instagram: https://www.instagram.com/center_source/
- Facebook: https://www.facebook.com/CenterSourceInc/

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Profile page: https://yespress.io/center-source-group
Published by YesPress — https://yespress.io
Last updated: 2026-10-25