# CBTS

> CBTS is a Cincinnati-based IT services and consulting firm that designs, builds, and runs technology for more than 3,000 businesses across North America. Spun out of a regional telephone company in 1994, it now spans six practice areas - AI and data, applications, cloud, cybersecurity, digital workplace, and network infrastructure - and generates roughly $1.3 billion in annual revenue. In December 2024 private equity firm TowerBrook Capital Partners acquired it from altafiber, setting up a new chapter under CEO Kristin Russell.

- **Founded:** 1994
- **Headquarters:** Cincinnati, Ohio, United States
- **Founders:** Cincinnati Bell (Parent company / originator)
- **Team size:** ~2,300 employees (reported range 1,000-5,000)
- **Products:** AI & Data, Applications, Managed Hybrid Cloud, Cybersecurity, Digital Workplace / UCaaS
- **Notable:** Net Promoter Score of 82 - reported 20+ points above industry benchmarks, 3,000+ clients across North America, 2,500+ technical certifications held by staff

## Products & services

- **AI & Data** — AI strategy, infrastructure, data engineering, analytics, and governance to help clients operationalize AI and get value from their data.
- **Applications** — Application modernization, custom development, and ongoing application management.
- **Managed Hybrid Cloud** — Cloud strategy, migration, business continuity, and managed services across public, private, and hybrid environments.
- **Cybersecurity** — Full-lifecycle security - strategy, penetration testing, vulnerability management, managed EDR/XDR, incident response, compliance, and a 24x7 SOC.
- **Digital Workplace / UCaaS** — Unified communications as a service, collaboration tools, and contact center solutions delivered as subscription software.
- **Network & Infrastructure** — Network modernization, connectivity, SD-WAN, and infrastructure management drawing on the company's telecom roots.

## Achievements

- Net Promoter Score of 82 - reported 20+ points above industry benchmarks
- 3,000+ clients across North America
- 2,500+ technical certifications held by staff
- 800,000+ endpoints under management
- 300+ technology partnerships (vendor-agnostic)
- 15+ year average client tenure
- Palo Alto Networks Advanced Specializations across network, cloud, and security
- Expanded into Canada through the OnX acquisition

## Latest updates

- **2025-11** — CBTS appointed Caroline Burger as Chief Marketing Officer to strengthen its market position and drive growth.
- **2025-05** — Kristin Russell, former President of Arrow Electronics' $20B ECS division and former Colorado CIO, joined as CEO.
- **2024-12** — TowerBrook Capital Partners completed its acquisition of CBTS from altafiber and appointed a new board of directors.
- **2024-02** — TowerBrook Capital Partners announced an agreement to acquire CBTS from altafiber.

## Links

- Website: https://cbts.com
- LinkedIn: http://www.linkedin.com/company/cbts-technology-covered
- Twitter/X: https://twitter.com/CBTSConnect
- YouTube: https://www.youtube.com/user/CBTSConnect
- Facebook: https://facebook.com/CBTSConnect

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Profile page: https://yespress.io/cbts
Published by YesPress — https://yespress.io
Last updated: 2026-08-13