# Cast.app

> Cast.app is a San Francisco company that builds AI agents for customer success and account management. Rather than replacing a CRM or CS platform, it sits on top of tools like Salesforce, HubSpot, Gainsight, Totango and ChurnZero and turns their data into personalized, customer-facing business reviews, lifecycle nudges and interactive Q&A. Its AI CSMs run as 'autopilots' that automate 60-95% of routine post-sales tasks - onboarding, adoption, renewals, expansion and referrals - so human teams can give every account, even the smallest, dedicated attention. Founded in 2019 by CEO Dickey Singh and backed by Array Ventures, Soma Capital, Techstars and dozens of operator-angels, Cast.app pitches a simple promise: put net revenue retention on autopilot.

- **Founded:** 2019
- **Headquarters:** San Francisco, California, USA
- **Founders:** Dickey Singh (Co-Founder & CEO)
- **Team size:** Small (estimated under 50 employees)
- **Products:** AI-Presented Business Reviews (AIBR), Ask AI-Presenter / Ask Me Anything, Lifecycle AI Agents, Cast.app 3.0, Delivery Channels
- **Notable:** Granted US Patent 11,064,252 for its technology, CEO Dickey Singh named to the Forbes Next 1000 list, Delivers 200,000+ AI-presented business reviews per month

## Products & services

- **AI-Presented Business Reviews (AIBR)** — Automated, personalized business reviews generated from account data and narrated to customers via email or embedded in-app, at scale.
- **Ask AI-Presenter / Ask Me Anything** — Grounded, interactive Q&A across CRM, CS, support and product data - stakeholders can interrupt a presentation to ask questions and get answers from real account data, via text, voice and visuals.
- **Lifecycle AI Agents** — Orchestrated agents spanning onboarding, adoption, retention, renewal, expansion and feedback, with escalation to humans when judgment is needed.
- **Cast.app 3.0** — Next-generation release of the AI-driven customer engagement platform, positioning AI CSMs as autopilots rather than copilots.
- **Delivery Channels** — Inbox (email), In-App and Chat delivery, supporting 17 spoken languages.

## Achievements

- Granted US Patent 11,064,252 for its technology
- CEO Dickey Singh named to the Forbes Next 1000 list
- Delivers 200,000+ AI-presented business reviews per month
- Reported 30x ROI and ~$1.6M annual revenue impact at Pure Storage
- Reported 6.1% renewals increase at Aruba and 9/10 customer satisfaction at HPE
- SOC 2 Type II compliant

## Latest updates

- **2023-10** — Announced Cast.app 3.0, a next-generation release positioning AI CSMs as autopilots for AI-driven customer engagement.
- **2024-01** — Expanded messaging around 'autopilot vs copilot' and per-account AI CSMs automating 60-95% of post-sales tasks.

## Links

- Website: https://cast.app
- LinkedIn: https://www.linkedin.com/company/cast-dot-app

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Profile page: https://yespress.io/cast
Published by YesPress — https://yespress.io
Last updated: 2026-08-05