# Casap

> Casap is an AI-native platform that automates the entire payment dispute and fraud-operations lifecycle for banks, credit unions, and fintechs. Its agentic AI handles disputes from intake to chargeback, scores first-party fraud, and keeps institutions compliant with Reg-E, Reg-Z, NACHA, and card-network rules. Founded in 2022 by former Robinhood and Chime product leaders, Casap reports a 51% reduction in fraud losses, a 97% chargeback win rate, and 3x faster resolution, and raised a $25M Series A in 2025 to reach $33.5M in total funding.

- **Founded:** 2022
- **Headquarters:** San Francisco, United States
- **Founders:** Shanthi Shanmugam (Co-Founder & CEO), Saisi Peter (Co-Founder)
- **Team size:** ~47 employees
- **Products:** Dispute Management Platform, Agentic AI Dispute Agents, First-Party Fraud Scoring, Compliance Engine, Multi-Channel Self-Service
- **Notable:** Won Best of Show at FinovateFall 2025, Raised $25M Series A (2025), reaching $33.5M total funding - described as a record for the payment-disputes sector, Reports 51% reduction in fraud losses, 97% chargeback win rate, 3x faster resolution, and 40% lower call volume for customers

## Products & services

- **Dispute Management Platform** — AI-powered software that manages the full dispute lifecycle from intake to chargeback, automating credits, merchant responses, and case handling across card, digital payment, EFT, ATM, check, and ACH transactions.
- **Agentic AI Dispute Agents** — Purpose-built AI agents that triage, investigate, and resolve disputes with win-score prediction, delivering 3x faster resolution and a reported 97% chargeback win rate.
- **First-Party Fraud Scoring** — AI decisioning that detects first- and third-party fraud and scores claims to cut fraud losses, reporting a 51% reduction for customers.
- **Compliance Engine** — Built-in adherence to Reg-E, Reg-Z, NACHA, and card-network standards so institutions avoid regulatory missteps on every dispute.
- **Multi-Channel Self-Service** — Consumer-facing self-service dispute resolution that reduces call volume by a reported 40% and integrates with existing banking systems.

## Achievements

- Won Best of Show at FinovateFall 2025
- Raised $25M Series A (2025), reaching $33.5M total funding - described as a record for the payment-disputes sector
- Reports 51% reduction in fraud losses, 97% chargeback win rate, 3x faster resolution, and 40% lower call volume for customers
- CEO Shanthi Shanmugam named to the Inc. Female Founder 500
- PCI-DSS and AICPA certified

## Latest updates

- **2025-08** — Raised $25M Series A led by Emergence Capital, with Lightspeed, Primary, and SoFi participating; total funding reaches $33.5M.
- **2025-09** — Won Best of Show at FinovateFall 2025.
- **2024-10** — Closed $8.5M seed round led by Lightspeed Venture Partners to fight first-party fraud and automate disputes.

## Links

- Website: https://casaphq.com
- LinkedIn: https://www.linkedin.com/company/casaphq
- GitHub: https://github.com/casaphq

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Profile page: https://yespress.io/casap
Published by YesPress — https://yespress.io
Last updated: 2026-06-15