# CarNow

> CarNow supplies subscription software and services that connect dealership website chat, digital shopping, showroom handoffs and follow-up. It serves over 4,000 dealerships, according to its current website, and combines automotive workflows, AI and human assistance to help dealers turn existing customer interest into sales and service appointments.

- **Founded:** 2014
- **Headquarters:** Raleigh, United States
- **Founders:** Andrew (Andy) Park (Co-founder; founding CEO), Tim Cox (Co-founder; automotive retail expertise), Bidhan Patnaik (Co-founder; SVP of Engineering), Saurav Biswas (Co-founder; founding CTO)
- **Products:** Chat & Messaging, Conversational CTAs, Digital Retail, Search by Payment, Showroom Dealmaker
- **Notable:** Current company site reports over 4,000 dealership customers., Young Kia case study reports a 50% relative improvement in website-lead closing ratio in 60 days and a stated 21:1 ROI., 2021 Auto Dealer Today interview reports 500 dealerships brought live in one pandemic-era month.

## Products & services

- **Chat & Messaging** — AI-powered or professionally managed dealership website chat, with live assistance and multichannel messaging.
- **Conversational CTAs** — Website calls to action that open a conversation instead of a static lead form.
- **Digital Retail** — Connected online trade valuation, payment estimation, financing and purchase preparation.
- **Search by Payment** — Matches a shopper’s monthly budget and financing inputs to live vehicle inventory.
- **Showroom Dealmaker** — Brings completed online shopping steps into the showroom with lender and vehicle comparisons.
- **ReConnect** — Dealer-configured SMS and email lead follow-up, conversational AI after a reply, and human escalation.
- **+AI** — Chat add-on that summarizes conversations and suggests replies.
- **ServiceBoost** — Service booking experience with Xtime integration.
- **CruiseControl** — AI intent scoring, sales prioritization and personalized lead nurture for up to 120 days.
- **Lane Assist** — AI service outreach using customer history, predicted service timing and appointment scheduling.

## Achievements

- Current company site reports over 4,000 dealership customers.
- Young Kia case study reports a 50% relative improvement in website-lead closing ratio in 60 days and a stated 21:1 ROI.
- 2021 Auto Dealer Today interview reports 500 dealerships brought live in one pandemic-era month.

## Latest updates

- **2026-06** — CarNow announced Gio Scognamiglio as CRO and Kerri Wise as EVP of Marketing; the announcement identifies Joe Gilmour as CEO.
- **2026-09** — At research time the live website markets CruiseControl for AI intent scoring and up to 120-day nurture, and Lane Assist for service retention. This is an observation date, not a verified launch date.
- **2025-11** — Company published a ReConnect comparison across 15 dealerships, reporting 30.2% versus 12.2% response-to-appointment conversion under different outreach logic.

## Links

- Website: https://www.carnow.com/
- LinkedIn: https://www.linkedin.com/company/carnow/
- Twitter/X: https://twitter.com/CarNowOfficial
- Instagram: https://www.instagram.com/carnowofficial/
- Facebook: https://www.facebook.com/carnowofficial/

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Profile page: https://yespress.io/carnow
Published by YesPress — https://yespress.io
Last updated: 2026-09-30