# Carenet Health

> Carenet Health is a San Antonio healthcare business-services company that runs the human and digital work between a patient’s question and the next useful action. For health plans, health systems and health-services companies, it supplies 24/7 engagement, nurse triage, virtual care, scheduling, navigation, clinical support and AI-assisted care management. Its edge is not a single app but a combined stack of trained people, healthcare workflows, integrations and analytics, assembled through decades of operations and acquisitions.

- **Founded:** 1988
- **Headquarters:** San Antonio, United States
- **Founders:** John Erwin (CEO; member of the investment group that acquired Carenet in 2004)
- **Team size:** About 2,000 supplied; LinkedIn lists 1,001-5,000 employees and more than 2,400 associated profiles.
- **Products:** Healthcare Consumer Engagement, Clinical Support, Telehealth and Virtual Clinic, Advocacy and Navigation, Intelligent Engagement Enterprise
- **Notable:** Carenet says one in three Americans has access to its services through client organizations., The company reports 135 million multichannel consumer interactions per year and relationships with more than 500 healthcare organizations., Ranked No. 66 among Forbes America's Best Midsize Employers in 2024.

## Products & services

- **Healthcare Consumer Engagement** — Multichannel member and patient services, outreach, gap closure, enrollment, retention and appointment support.
- **Clinical Support** — 24/7 nurse advice, health coaching, chronic and condition care, remote monitoring, post-discharge follow-up and shared decision support.
- **Telehealth and Virtual Clinic** — Nurse-first triage, physician e-consults and behavioral-health crisis support designed to direct people to an appropriate level of care.
- **Advocacy and Navigation** — Benefits guidance, provider finding, care coordination and patient advocacy across complicated health journeys.
- **Intelligent Engagement Enterprise** — A healthcare-specific combination of CRM, AI, data, workflow orchestration and human service teams for personalized engagement.
- **Intelligent Scheduling** — Online scheduling and patient-access capabilities built around the acquired InQuicker platform and EHR integrations.

## Achievements

- Carenet says one in three Americans has access to its services through client organizations.
- The company reports 135 million multichannel consumer interactions per year and relationships with more than 500 healthcare organizations.
- Ranked No. 66 among Forbes America's Best Midsize Employers in 2024.
- Named a Major Contender in Everest Group's 2024 patient and member engagement platform assessment.
- Maintains healthcare-relevant accreditations and certifications including URAC, NCQA, SOC 2, HITRUST and PCI DSS, as listed by the company.
- Completed acquisitions that added Stericycle Communication Solutions in 2022, Health Dialog assets in 2024 and Balto Health Services in 2025.

## Latest updates

- **2025-06** — Partnered with Certilytics to add healthcare predictive analytics and engagement measurement to care-management workflows.
- **2025-05** — Opened its first dedicated facility in the Philippines as part of a global delivery and right-shoring strategy.
- **2025-04** — Acquired Balto Health Services, adding bilingual operations in the United States and El Salvador for emerging and mid-sized healthcare companies.
- **2025-04** — Introduced a new brand identity around the message 'Powering the Business of Healthcare.'
- **2024-08** — Announced a Port of Spain, Trinidad and Tobago delivery center planned to begin with more than 200 health advisors.
- **2024-05** — Completed the acquisition of Health Dialog clinical staff and technology assets from Rite Aid.

## Links

- Website: https://carenethealthcare.com/
- LinkedIn: https://www.linkedin.com/company/carenet-health
- Twitter/X: https://twitter.com/CarenetHealth
- Facebook: https://facebook.com/carenethealth/

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Profile page: https://yespress.io/carenet-health
Published by YesPress — https://yespress.io
Last updated: 2026-08-21