# careCycle

> careCycle (YC W25) builds voice AI teams for Medicare agencies and Field Marketing Organizations. Its AI agents handle the non-licensed parts of the member journey - pre-screening, appointment booking, 24/7 questions, and post-enrollment follow-up - then warm-transfer to licensed human agents. The pitch is that a Medicare agency loses roughly half its members each year to poor post-sale engagement, and careCycle keeps those members answered, called back, and retained without the agency hiring a call center.

- **Founded:** 2024
- **Headquarters:** San Francisco, California, United States
- **Founders:** Alex Doonanco (Co-Founder & CEO), Evan Roubekas (Co-Founder)
- **Team size:** ~5-6
- **Products:** Voice AI Teams, careCycle CRM, Human-in-the-loop Dashboards
- **Notable:** Crossed 1M+ conversations with Medicare beneficiaries by August 2025, 400,000+ conversations since launching in October 2024, Helped a leading FMO write $2M+ in renewals while saving 3,000+ agent hours

## Products & services

- **Voice AI Teams** — Coordinated AI voice agents that answer calls 24/7, pre-screen and qualify leads, book appointments, make outbound calls at optimal times, run a mid-cycle coverage-question hotline, and warm-transfer hot leads to licensed human agents - all with HIPAA/CMS compliance workflows built in.
- **careCycle CRM** — A CRM for Medicare agencies with call logging, member records, and dialing - offered free to customers rather than priced per seat, so the AI callers and human agents work off one shared member record.
- **Human-in-the-loop Dashboards** — Oversight and compliance dashboards that let agencies monitor AI conversations, review transfers, and stay inside CMS marketing rules.

## Achievements

- Crossed 1M+ conversations with Medicare beneficiaries by August 2025
- 400,000+ conversations since launching in October 2024
- Helped a leading FMO write $2M+ in renewals while saving 3,000+ agent hours
- 5x increase in after-hours conversion rates for a client
- 37% improvement in 90-day member retention for a client
- Raised $2M seed from Strike Capital and Pioneer Fund (August 2025)
- Reached ~$1M ARR within roughly six months of launch

## Latest updates

- **2025-08** — Raised $2M seed from Strike Capital and Pioneer Fund and launched a free CRM product alongside the voice AI teams.
- **2025-08** — Passed 1M+ total conversations with Medicare beneficiaries, roughly doubling volume over the prior month.
- **2025-10** — Alex Doonanco featured on School for Startups Radio discussing AI in Medicare.

## Links

- Website: https://carecycle.ai
- LinkedIn: https://www.linkedin.com/company/carecycle-yc-w25

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Profile page: https://yespress.io/carecycle-yc-w25
Published by YesPress — https://yespress.io
Last updated: 2026-07-31