# Capacity

> Capacity is a St. Louis-based AI support automation company whose unified CX platform uses agentic and generative AI to deflect support tickets, emails, and calls while assisting human agents in real time. Founded in 2017 by David Karandish and Chris Sims - the team behind the $900M+ sale of Answers - Capacity serves more than 20,000 organizations including Disney, NVIDIA, and American Express, and crossed $60M in annual recurring revenue in 2025.

- **Founded:** 2017
- **Headquarters:** St. Louis, Missouri, United States
- **Founders:** David Karandish (Co-Founder & CEO), Chris Sims (Co-Founder)
- **Team size:** Approximately 500-700 employees (estimate)
- **Products:** AI Agents, Agent Assist, Conversation Intelligence, Knowledge Orchestration, Outbound Campaigns
- **Notable:** Crossed $60M in annual recurring revenue and reported profitability in 2025, Grew to 20,000+ customers and 1.5M+ users, Powers 36.3B+ automated interactions across channels

## Products & services

- **AI Agents** — Autonomous agents that resolve customer and employee questions across chat, voice, SMS, email, and web, deflecting tickets before they reach a person.
- **Agent Assist** — Real-time guidance, suggested responses, and coaching surfaced to human agents while they are on a live conversation.
- **Conversation Intelligence** — Analytics and quality-assurance tooling that scores and analyzes interactions across channels.
- **Knowledge Orchestration** — A knowledge base and workflow engine that connects siloed documents, apps, and data so answers stay current.
- **Outbound Campaigns** — Proactive SMS and voice outreach for engagement and follow-up.
- **Integrations** — 250+ pre-built connectors to enterprise tools, with enterprise-grade security.

## Achievements

- Crossed $60M in annual recurring revenue and reported profitability in 2025
- Grew to 20,000+ customers and 1.5M+ users
- Powers 36.3B+ automated interactions across channels
- Raised roughly $286M total across multiple rounds plus debt financing
- Acquired Lucy, Envision, and Linc to build a unified CX automation stack
- Attracted a personal strategic investment from entrepreneur Kathy Ireland in 2025

## Latest updates

- **2025-08** — Secured $92M in investments, including a $50M debt facility from Chicago Atlantic, to supercharge its AI support platform for contact centers.
- **2025** — Announced a strategic personal investment from entrepreneur Kathy Ireland; reported $60M ARR and profitability.
- **2024-10** — Raised new capital and acquired support-automation companies, deepening its agentic AI roadmap (TechCrunch).

## Links

- Website: https://capacity.com
- LinkedIn: https://www.linkedin.com/company/teamcapacity

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Profile page: https://yespress.io/capacity
Published by YesPress — https://yespress.io
Last updated: 2026-06-02