# Capacity

> Capacity is a St. Louis-based AI support automation platform founded in 2017 by David Karandish and Chris Sims. It deflects tickets, emails, and phone calls across chat, SMS, voice, and social by connecting a company's knowledge base to what it calls an AI Knowledge Orchestration Layer. After raising more than $155 million, buying roughly a dozen companies, and crossing $60 million in ARR while turning profitable, Capacity positions itself as the leading alternative to help-desk incumbents such as Freshworks' Freshdesk.

## Achievements

- More than $155M raised across equity and debt
- $60M in annual recurring revenue and profitability
- 20,000+ businesses on the platform
- 36.3 billion automated interactions processed
- Roughly a dozen acquisitions since founding, including Call Criteria and Verbio Technologies
- Enterprise customers including 3M, Disney, Nike, LinkedIn, American Express, and NVIDIA

## Latest updates

- **2025-08** — Announced $92M+ in new investment, $60M ARR, profitability, and the acquisitions of Call Criteria and Verbio Technologies.
- **2026-04** — Reported acquisitions of Lang.ai (agentic AI analytics) and Refactory (omnichannel engagement), continuing platform expansion.

## Links

- Website: https://capacity.com/
- LinkedIn: https://www.linkedin.com/company/capacity
- Twitter/X: https://twitter.com/capacity

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Profile page: https://yespress.io/capacity-wants-to-make-the-support-ticket-disappear
Published by YesPress — https://yespress.io
Last updated: 2026-08-07