# Canny

> Canny is a customer feedback management platform that helps product teams collect, organize, and prioritize what users want. Founded in 2017 by two ex-Facebook employees and bootstrapped to profitability, it started as feature-voting boards and has grown into an AI-native 'customer intelligence' layer - its Autopilot feature reads sales calls, support tickets, and chats to surface feedback automatically and tie requests to revenue. More than 100,000 companies, including Ahrefs, CircleCI, ClickUp, and Mercury, use Canny to decide what to build next.

- **Founded:** 2017
- **Headquarters:** United States (remote team)
- **Founders:** Sarah Hum (Co-founder (Product)), Andrew Rasmussen (Co-founder (Engineering))
- **Team size:** ~17-20 employees
- **Products:** Feedback Boards, Roadmap, Changelog, Autopilot, Integrations & MCP
- **Notable:** Bootstrapped to an estimated $3.4M-$3.5M ARR with no venture funding, Reached 100,000+ registered companies, Captured 15M+ feedback items and sent 1M+ product updates

## Products & services

- **Feedback Boards** — Public or private boards where users post and upvote feature requests, so teams can see demand at a glance.
- **Roadmap** — Prioritize requests and share a public or internal roadmap of what's planned, in progress, and shipped.
- **Changelog** — Announce new features and close the loop with the users who requested them.
- **Autopilot** — AI that scans support conversations, sales calls, and app store reviews to automatically capture, dedupe, and organize feedback and tie it to revenue.
- **Integrations & MCP** — Connects with Slack, Jira, Salesforce, HubSpot, Intercom, Zendesk, Gong, GitHub and more; MCP access lets teams query Canny data from Claude and ChatGPT.

## Achievements

- Bootstrapped to an estimated $3.4M-$3.5M ARR with no venture funding
- Reached 100,000+ registered companies
- Captured 15M+ feedback items and sent 1M+ product updates
- Became 'ramen profitable' in under a year and stayed profitable since
- Launched Autopilot, an AI feedback engine, in 2024
- Doubled average revenue per user after introducing a free plan

## Latest updates

- **2024-05** — Launched Canny Autopilot, an AI engine that scans support conversations, sales calls, and reviews to capture feedback automatically.
- **2025-01** — Added MCP access so teams can query Canny feedback data from Claude and ChatGPT.
- **2025-10** — Continued expanding AI-powered feedback analysis and revenue-based prioritization features.

## Links

- Website: https://canny.io
- LinkedIn: https://www.linkedin.com/company/cannyhq
- Twitter/X: https://twitter.com/cannyhq

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Profile page: https://yespress.io/canny
Published by YesPress — https://yespress.io
Last updated: 2026-08-05