# Call Box

> Call Box combines call tracking, human and AI call review, marketing attribution, reporting, coaching, and cloud phone services to help businesses convert more phone inquiries into appointments and sales. Its customers include healthcare practices, dealerships through Car Wars, property operators, and marketing agencies.

- **Founded:** 1988
- **Headquarters:** Dallas, United States
- **Founders:** Jack Doege (Founder)
- **Products:** Call tracking and Website Calls, Human and AI call review, Team performance reporting and consulting, Missed Opportunity Call Alerts, Cloud Phone System by GoTo Connect
- **Notable:** Company customer page reports more than 46,000 businesses served; this is a company claim, not an audited count., A historical University of Minnesota Physicians case study reports 18% more booked appointments in eight weeks., A 2015 21st Century Dental case study reports a booking percentage rising from 57% in January 2014 to 85% at the time of publication.

## Products & services

- **Call tracking and Website Calls** — Tracking numbers and dynamic number insertion associate calls with marketing sources, keywords, and campaigns; call review adds outcome information.
- **Human and AI call review** — Combines human reviewers and machine learning to categorize conversations and identify phone process gaps.
- **Team performance reporting and consulting** — Agent and enterprise reports, recordings, benchmarks, and consulting support targeted staff coaching.
- **Missed Opportunity Call Alerts** — Text or email notifications flag calls that may need follow-up.
- **Cloud Phone System by GoTo Connect** — Partner-delivered cloud communications with routing, queues, remote administration, and softphone support.
- **Call Box Marketing** — Agency and publisher platform with multi-client administration, attribution, API access, and reporting.
- **Healthcare texting** — Messaging for appointment coordination, reminders, arrival management, and rescheduling.
- **Car Wars** — Call Box automotive brand providing dealership sales and service call analytics, review, and training.

## Achievements

- Company customer page reports more than 46,000 businesses served; this is a company claim, not an audited count.
- A historical University of Minnesota Physicians case study reports 18% more booked appointments in eight weeks.
- A 2015 21st Century Dental case study reports a booking percentage rising from 57% in January 2014 to 85% at the time of publication.

## Latest updates

- **2026-05** — Terms of Service updated May 18, 2026; describes monthly service billing, APIs, recording responsibilities, and messaging services.
- **2024-10** — Privacy policy updated October 16, 2024, identifying Century Interactive Company, LC as the service provider.
- **2023-11** — Stephane Ferri was appointed CEO, with an announced focus on automotive growth, additional verticals, and AI adoption.

## Links

- Website: https://www.callbox.com/
- LinkedIn: https://www.linkedin.com/company/call-box-ci-/
- Twitter/X: https://twitter.com/servicehook
- Instagram: https://www.instagram.com/__callbox/
- Facebook: https://www.facebook.com/ownthephone/

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Profile page: https://yespress.io/call-box
Published by YesPress — https://yespress.io
Last updated: 2026-10-21