# Calabrio

> Calabrio develops contact-center software for workforce forecasting and scheduling, interaction recording, quality management, analytics and coaching. Founded as a Spanlink spinout in 2007, the Minneapolis company is now part of the unified Verint business; its products remain supported within the Verint CX Automation Platform.

- **Founded:** 2007
- **Headquarters:** Minneapolis, United States
- **Products:** Calabrio ONE, Calabrio Workforce Management, Calabrio Conversation Intelligence, Calabrio Quality Management / QM Intelligence, Calabrio Interaction Recording
- **Notable:** Spun out with approximately 500,000 installed desktops in 2007., Acquired Teleopti in June 2019, expanding workforce-management capabilities and global reach., Home Group’s vendor-published case reports more than £16,000 monthly savings and ROI within six months.

## Products & services

- **Calabrio ONE** — Integrated contact-center suite combining workforce management, recording, quality, analytics and coaching; continues within Verint CX Automation Platform.
- **Calabrio Workforce Management** — Forecasting, scheduling, intraday management and employee self-service for contact-center workforces.
- **Calabrio Conversation Intelligence** — AI-assisted analysis of conversations to identify topics, sentiment and customer-contact drivers.
- **Calabrio Quality Management / QM Intelligence** — Interaction evaluation and quality workflows, including automated scoring and coaching insights.
- **Calabrio Interaction Recording** — Recording, retrieval and secure storage of customer interactions for review, analytics and compliance workflows.
- **Bot Analytics** — Virtual-agent performance analysis expanded through the January 2024 Wysdom acquisition.
- **Performance Management** — Performance visibility and personalized coaching; new solution introduced at CCW Las Vegas in June 2025.
- **Professional services and Learning Studio** — Implementation, integration, training and role-based learning resources.

## Achievements

- Spun out with approximately 500,000 installed desktops in 2007.
- Acquired Teleopti in June 2019, expanding workforce-management capabilities and global reach.
- Home Group’s vendor-published case reports more than £16,000 monthly savings and ROI within six months.
- Assurity’s vendor-published case reports a 41-second wait-time reduction after consolidation and deployment.

## Latest updates

- **2026-10** — October 16 connector updates cover Cisco Webex Contact Center and Five9. A refreshed Calabrio by Verint interface is announced for November 3, 2026; it is upcoming as of this profile.
- **2026-03** — Verint states both the Verint and Calabrio platforms remain supported and will continue to be enhanced.
- **2026-02** — On February 18, the combined organization announced it would use the Verint corporate name.
- **2025-11** — SEC filing records Calabrio’s completion of its acquisition of Verint on November 26, 2025.

## Links

- Website: https://www.verint.com/calabrio/
- LinkedIn: https://www.linkedin.com/company/calabrio/
- Twitter/X: https://x.com/Calabrio
- YouTube: https://www.youtube.com/@VerintTV
- Facebook: https://www.facebook.com/pages/Calabrio/312159772174664

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Profile page: https://yespress.io/calabrio
Published by YesPress — https://yespress.io
Last updated: 2026-10-17