# Caitlin Epstein

> Caitlin Epstein is VP of Corporate Communications at Twilio, the cloud communications platform powering customer engagement for businesses worldwide. Since joining in 2015, she helped navigate Twilio through its IPO and became one of tech PR's sharpest voices on human-centered storytelling - best known for turning a CEO's breakfast burrito delivery into a Forbes-covered $3 billion acquisition narrative.

- **Role:** VP, Corporate Communications at Twilio
- **Organizations:** Twilio, InVisionApp, Eastwick
- **Nationality:** American
- **Education:** Communications, French, and International Studies, Santa Clara University
- **Known for:** Led communications strategy for Twilio's IPO in 2016, Created the '$3 billion breakfast burrito' narrative for Twilio's SendGrid acquisition, earning Forbes coverage, Built Twilio's PR function from the ground up over nearly a decade

## Career timeline

- **2011** — Joined Eastwick, a technology-focused PR agency, as Associate
- **2011-2015** — Rose through ranks at Eastwick from Associate to Senior Account Manager
- **2015-03** — Joined InVisionApp Inc. as Director of Communications
- **2015-08** — Joined Twilio as Public Relations Manager
- **2016** — Promoted to Global PR Lead at Twilio
- **2016-06** — Managed communications for Twilio's IPO on the New York Stock Exchange
- **2017-2019** — Served as Director of Public Relations at Twilio
- **2019-2024** — Served as Senior Director of Public Relations at Twilio
- **2024-03** — Promoted to VP, Corporate Communications at Twilio

## Achievements

- Led communications strategy for Twilio's IPO in 2016
- Created the '$3 billion breakfast burrito' narrative for Twilio's SendGrid acquisition, earning Forbes coverage
- Built Twilio's PR function from the ground up over nearly a decade
- Promoted to VP, Corporate Communications in March 2024
- Developed Twilio's thought leadership strategy around human-centered B2B storytelling
- Managed communications through Twilio's growth from startup to multi-billion dollar public company

## Latest updates

- **2024-03** — Promoted to VP, Corporate Communications at Twilio
- **2024-02** — Posted on LinkedIn about open Director, Product & Technology PR role at Twilio

## Links

- Website: https://www.twilio.com/en-us/blog/authors/author.cepstein
- LinkedIn: https://www.linkedin.com/in/caitlinepstein
- Twitter/X: https://twitter.com/caitep

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Profile page: https://yespress.io/caitlin-epstein
Published by YesPress — https://yespress.io
Last updated: 2026-06-01