# Broadvoice

> Broadvoice is a cloud communications company that gives small and mid-sized businesses the phone systems, contact-center software, and AI tools that used to be reserved for the enterprise. Through its b-hive unified-communications platform and its GoContact contact-center suite, it bundles calling, messaging, video, omnichannel support, and increasingly conversational voice AI into one subscription that it says can be live in about a week. Founded in 2003 and run from Northridge, California, the company went global in 2021 by acquiring Portugal's GoContact, and now serves customers across North America, EMEA, and Latin America.

- **Founded:** 2003
- **Headquarters:** Northridge, California, United States
- **Founders:** Jim Murphy (Founder & CEO), Ari Ramenzani (Co-founder)
- **Team size:** Approximately 300-500 employees (200+ in the U.S./Canada plus ~100 who joined via the GoContact acquisition, since expanded)
- **Products:** b-hive, GoContact, GoAI / GoEngage, AI Analyst, SIP Trunking
- **Notable:** Named to the Inc. 500|5000 list of fastest-growing U.S. companies multiple years (2015, 2016, 2017), Recognized on Deloitte Technology Fast 500 for fastest-growing technology companies in North America, Expanded to three continents via the 2021 acquisition of GoContact

## Products & services

- **b-hive** — Cloud unified-communications (UCaaS) platform combining cloud PBX, business calling, video, messaging, business SMS, and the Communicator app.
- **GoContact** — Cloud-native omnichannel contact-center-as-a-service (CCaaS) suite with voice, chat, email, social, dialer, smart scripting, IVR and self-service.
- **GoAI / GoEngage** — AI layer for the contact center including voice chatbots, post-call AI, and GoEngage - a conversational voice AI that automates inbound calls with human-like cadence.
- **AI Analyst** — Natural-language analytics assistant that lets contact-center leaders ask operational questions and get instant answers without building reports or dashboards.
- **SIP Trunking** — Wholesale and business SIP trunking to connect existing PBX hardware to Broadvoice's carrier network.
- **Cloud PBX** — Hosted business phone system with virtual extensions, call routing, and voicemail.

## Achievements

- Named to the Inc. 500|5000 list of fastest-growing U.S. companies multiple years (2015, 2016, 2017)
- Recognized on Deloitte Technology Fast 500 for fastest-growing technology companies in North America
- Expanded to three continents via the 2021 acquisition of GoContact
- Launched GoContact CCaaS in North America (2022)
- Shipped GoEngage conversational voice AI and AI Analyst (2026)

## Latest updates

- **2026-06** — Launched GoEngage and AI Analyst, adding conversational voice AI and natural-language operational insights to GoContact.
- **2025-09** — Added Kim Apo as Vice President of Channel Sales to expand the partner channel.
- **2025-08** — Promoted Malachi Threadgill to Chief Marketing Officer to accelerate global marketing and brand momentum.
- **2024-10** — Embedded CommunityWFM workforce management into GoContact CCaaS and b-hive UCaaS.

## Links

- Website: https://broadvoice.com
- LinkedIn: https://www.linkedin.com/company/broadvoice/
- Twitter/X: https://twitter.com/broadvoice
- YouTube: https://www.youtube.com/user/broadvoice
- Instagram: https://www.instagram.com/broadvoice/
- Facebook: https://www.facebook.com/Broadvoice/

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Profile page: https://yespress.io/broadvoice
Published by YesPress — https://yespress.io
Last updated: 2026-08-05