# Bright Pattern

> Bright Pattern is a Silicon Valley software company that builds AI-powered, omnichannel cloud contact center software. Founded in 2010 by Genesys veterans, its all-in-one CCaaS platform lets businesses handle customer conversations across voice, email, chat, SMS, messaging apps, social media and video from one native system - with AI virtual agents, real-time agent assist and quality management built in. It serves 500+ customers in more than 30 countries and is known for the fastest deployments and best ROI in its category.

- **Founded:** 2010
- **Headquarters:** South San Francisco, California, USA
- **Founders:** Konstantin Kishinsky (Founder & CTO), Michael McCloskey (CEO & President (joined 2016))
- **Team size:** 51-200 employees
- **Products:** Omnichannel Contact Center Platform, AI Contact Center Suite, Contact Center as a Service (CCaaS), Workforce Management (WFM), Quality Management with Auto Scoring
- **Notable:** G2 recognition including 2024 Winter High Performer, Enterprise Easiest to Use, and Users Most Likely to Recommend, TrustRadius Top Rated 2024, Buyer's Choice and Most Loved awards, Named a Leader in G2 Crowd's Fall CCaaS report

## Products & services

- **Omnichannel Contact Center Platform** — A single native platform handling voice, email, chat, SMS, messaging apps, social media and video, so a conversation follows the customer across channels.
- **AI Contact Center Suite** — AI virtual agents for self-service, real-time transcription, agent assist/teleprompter, intent discovery and interaction analytics.
- **Contact Center as a Service (CCaaS)** — Cloud-delivered contact center with options for public cloud, private cloud, and on-premise deployment.
- **Workforce Management (WFM)** — Native forecasting, scheduling and adherence tools built into the platform rather than integrated from a third party.
- **Quality Management with Auto Scoring** — AI-driven quality management that can score 100% of interactions instead of a manual sample.
- **Microsoft Teams Integration** — Connects front-line contact center agents with back-office experts inside Microsoft Teams.
- **Mobile Agent App** — A mobile application that lets any employee connect with customers across any channel from a phone.

## Achievements

- G2 recognition including 2024 Winter High Performer, Enterprise Easiest to Use, and Users Most Likely to Recommend
- TrustRadius Top Rated 2024, Buyer's Choice and Most Loved awards
- Named a Leader in G2 Crowd's Fall CCaaS report
- Best ROI in CCaaS with an estimated 7.5-month payback vs a 17.5-month industry average
- Average go-live implementation of 1.6 months, roughly half the industry average
- Rated #1 for quality of support among CCaaS vendors at 91%
- 500+ customers across 30+ countries

## Latest updates

- **2025-10** — Hosted an invitational customer and partner conference at the Monterey Plaza Hotel with attendees from 20+ countries, focused on contact center AI innovation.
- **2025-10** — Joined forces with Voxtron to showcase AI-powered omnichannel CX at GITEX GLOBAL 2025 in the UAE.
- **2025-05** — Announced partnership with OmniSphere360 to deliver AI-powered omnichannel customer engagement solutions.

## Links

- Website: https://www.brightpattern.com
- LinkedIn: https://www.linkedin.com/company/brightpattern
- Twitter/X: https://twitter.com/BrightPatternUS
- YouTube: https://www.youtube.com/c/BrightPattern
- Instagram: https://www.instagram.com/brightpatterninc/
- Facebook: https://www.facebook.com/BrightPatternUS/

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Profile page: https://yespress.io/bright-pattern
Published by YesPress — https://yespress.io
Last updated: 2026-08-05