# Brian Schiff

> Brian Schiff is the co-founder and CEO of Flip CX, a New York voice AI company that automates customer service phone calls for retail, ecommerce, healthcare and transportation brands. He and Sam Krut started the company at Cornell in 2015 as a campus ride-hailing app called RedRoute, then pivoted to voice automation after seeing how broken phone support was. Today Flip has processed more than 300 million automated calls for around 250 global brands, automating up to 90% of inbound volume. In January 2026 the company raised a $20M Series A co-led by Next Coast Ventures and Ridge Ventures, bringing total funding to roughly $31M.

- **Role:** Co-Founder and CEO at Flip CX
- **Organizations:** Flip CX (formerly RedRoute), Cornell eLab Accelerator, Cornell Johnson MBA, 3 Day Startup
- **Nationality:** American
- **Education:** Undergraduate, Cornell University, High school, Mamaroneck High School
- **Known for:** Co-founded and leads Flip CX, processing 300+ million automated customer service calls for ~250 global brands, Built voice AI that automates up to 90% of inbound call volume while improving customer satisfaction, Raised roughly $31M in total funding, including a $20M Series A in January 2026

## Career timeline

- **2015** — Co-founds RedRoute, a campus ride-hailing app, in Cornell's eLab incubator with Sam Krut
- **2017** — Pivots the product from ride-hailing to a voice assistant for customer service
- **2019** — Raises $2M pre-seed funding
- **2022** — Raises $6.5M seed round; rebrands RedRoute to Flip CX; launches the Spamming Zero podcast
- **2023** — Flip processes more than 1.5 million calls per week
- **2026** — Raises $20M Series A co-led by Next Coast Ventures and Ridge Ventures; crosses 300 million automated calls

## Achievements

- Co-founded and leads Flip CX, processing 300+ million automated customer service calls for ~250 global brands
- Built voice AI that automates up to 90% of inbound call volume while improving customer satisfaction
- Raised roughly $31M in total funding, including a $20M Series A in January 2026
- Landed enterprise customers including Under Armour, Tory Burch and Newell Brands
- Guest lecturer at Cornell Johnson MBA on entrepreneurship and product-market fit
- Host of the Spamming Zero podcast on customer experience and voice AI

## Latest updates

- **2026-01** — Flip CX raised a $20M Series A co-led by Next Coast Ventures and Ridge Ventures, with Data Point Capital, ScOp Venture Capital, Bullpen Capital and Forum Ventures participating; total funding reached ~$31M.

## Links

- Website: https://flipcx.com
- LinkedIn: http://www.linkedin.com/in/bschiff
- Twitter/X: https://twitter.com/flip_cx
- YouTube: https://www.youtube.com/watch?v=8ig41I-WKUY
- Facebook: https://www.facebook.com/FlipCX/

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Profile page: https://yespress.io/brian-schiff
Published by YesPress — https://yespress.io
Last updated: 2026-06-14