# Bloomfire

> Bloomfire is an Austin, Texas software company that sells enterprise knowledge management - a searchable, governed home for everything a company knows but keeps losing. Founded in 2010 and launched publicly in 2012, it built its early reputation on indexing awkward formats: it transcribes video and audio so spoken words become searchable text, and handles dozens of file types without asking anyone to reformat them first. Since a 2023 acquisition of the AI agent-assist startup Seva and the 2025 arrival of CEO Philip Brittan - previously VP of Engineering and Product for Google Workspace - the company has rebuilt itself around what it calls Enterprise Intelligence: a conversational assistant named Synapse that answers questions from certified company knowledge inside Slack, Teams and Salesforce, plus a self-healing layer that flags stale and contradictory content instead of waiting for a human to notice. Customers include Dexcom, MGM, PennyMac, Ogilvy, Bord Bia, Germania Insurance and uBreakiFix by Asurion, and the company says roughly 15% of the Fortune 100 uses the platform.

- **Founded:** 2010
- **Headquarters:** Austin, Texas, United States
- **Founders:** Josh Little (Founder), Craig Malloy (Co-founder and early CEO), David McCann (Co-founder)
- **Team size:** Approximately 95 employees across North America, South America and Europe (2026); other data providers list figures closer to 78.
- **Products:** Bloomfire Knowledge Management Platform, AI-Powered Enterprise Search & Discovery, Synapse, Self-Healing Knowledge Base, AI Observability
- **Notable:** CIOReview AI-Powered Knowledge Management Software Company of the Year, three consecutive years through 2026, Acquired AI agent-assist startup Seva in July 2023 and appointed its founder Sanjay Jain as CTO, Recruited Philip Brittan, former VP of Engineering and Product for Google Workspace, as CEO in March 2025

## Products & services

- **Bloomfire Knowledge Management Platform** — Cloud knowledge base where teams publish, organize and search company knowledge in communities with role-based access. Supports dozens of file types including documents, presentations, video and audio, with automatic transcription that makes spoken content searchable.
- **AI-Powered Enterprise Search & Discovery** — Natural-language search across uploaded content and connected third-party systems, ranking certified knowledge above unverified material.
- **Synapse** — Conversational AI interface that answers questions from certified company knowledge, available inside Bloomfire and embedded in Slack, Microsoft Teams and Salesforce.
- **Self-Healing Knowledge Base** — Automated layer that continuously monitors content quality, flagging stale, duplicated or contradictory knowledge so the corpus stays trustworthy without constant manual curation.
- **AI Observability** — Traceability feature that lets users see the sources and context behind an AI-generated answer, so responses can be audited rather than taken on faith.
- **AI Authoring Tools (Author Assist)** — Assisted content creation that helps subject-matter experts turn raw material into structured, publishable knowledge articles.
- **Analytics Suite** — Engagement, search-gap and impact reporting that shows which knowledge is used, which questions go unanswered, and where content is missing.
- **Q&A Collective Knowledge Engine** — Question-and-answer layer that captures tacit expertise from employees and converts recurring answers into permanent knowledge.
- **Customer Insights / Insights Management** — Configuration used by market research and consumer insights teams to centralize studies, reports and research assets so findings are reused rather than repurchased.

## Achievements

- CIOReview AI-Powered Knowledge Management Software Company of the Year, three consecutive years through 2026
- Acquired AI agent-assist startup Seva in July 2023 and appointed its founder Sanjay Jain as CTO
- Recruited Philip Brittan, former VP of Engineering and Product for Google Workspace, as CEO in March 2025
- Published the Value of Enterprise Intelligence report in April 2025 based on six months of data across 115 companies and 10,000 users
- Inc. 5000 honoree, 2022
- Brandon Hall Gold Awards for Excellence in Technology, 2012 and 2015
- Multiple Stevie Awards for Sales and Customer Service, 2017-2018
- Austin Business Journal Best Places to Work, 2015, 2016 and 2018
- Raised approximately $32.8M across five rounds from Austin Ventures, Redpoint Ventures and Primus Capital

## Latest updates

- **2026-05** — Named CIOReview AI-Powered Knowledge Management Software Company of the Year for the third consecutive year, with the company highlighting self-healing knowledge, the Synapse conversational interface and AI observability.
- **2026-04** — Worley Consulting and Bloomfire announced a partnership to deploy an AI knowledge platform across energy and industrial infrastructure work.
- **2026-02** — Bloomfire and uBreakiFix by Asurion published joint results from 685 retail locations: 25-35% faster knowledge access, onboarding time roughly halved, and higher average ticket revenue.
- **2025-04** — Released the Value of Enterprise Intelligence report, estimating $2.4B in annual value at stake for a $9B-revenue Fortune 500 company.
- **2025-03** — Philip Brittan, formerly VP of Engineering and Product for Google Workspace, named CEO after joining the board in October 2024.

## Links

- Website: https://bloomfire.com
- LinkedIn: https://www.linkedin.com/company/bloomfire
- Twitter/X: https://twitter.com/bloomfire
- Facebook: https://www.facebook.com/bloomfire/

---

Profile page: https://yespress.io/bloomfire
Published by YesPress — https://yespress.io
Last updated: 2026-08-05