# Blip

> Blip is a Brazilian business messaging and conversational AI company that connects customer conversations on WhatsApp and other channels to business systems, automated workflows and human agents. Its platform combines visual builders, AI orchestration, customer support tools, analytics and campaign capabilities for brands in retail, banking, telecom, education and other industries.

- **Founded:** 1999
- **Headquarters:** Belo Horizonte, Brazil
- **Founders:** Roberto Oliveira (Co-founder and CEO), Daniel Costa (Co-founder and chairman), Antônio Oliveira (Co-founder), Marcelo Oliveira (Co-founder), Sérgio Passos (Co-founder)
- **Products:** Blip platform, Blip Studio, Blip Builder, Blip Desk, Blip Copilot
- **Notable:** Three announced major rounds total US$230 million., Launched Blip in 2016 after a mobile services business founded in 1999., Company reports more than 4,000 brands and presence in 32 countries.

## Products & services

- **Blip platform** — Business messaging platform joining channels, integrations, automated journeys, AI, human support and analytics. Launched in 2016.
- **Blip Studio** — Visual orchestration of conversational journeys using AI agents, deterministic flows, knowledge bases and external tools. Current migration destination for AI Agent v1.
- **Blip Builder** — Visual builder for chatbot and conversation flows.
- **Blip Desk** — Workspace for human customer service and handoff from automation.
- **Blip Copilot** — Agent assistance with context summaries, audio transcription and suggested replies.
- **Blip Analytics** — Conversation metrics, reporting, histories and custom events.
- **Blip Growth** — Campaign and proactive messaging capabilities.
- **Blip Store** — Free and paid extensions and integrations with CRM, ERP and help desk systems.
- **AI Agent v1** — Earlier AI agent product; announced retirement on October 31, 2026, with migration to Studio.
- **Professional services and partner implementation** — Consulting, training and implementation support, including accredited partner onboarding.

## Achievements

- Three announced major rounds total US$230 million.
- Launched Blip in 2016 after a mobile services business founded in 1999.
- Company reports more than 4,000 brands and presence in 32 countries.
- Company reports ISO 27001 certification.
- Claro Chile technician-tracking case reports 50% lower customer service costs and a 7-point NPS increase.
- Claro Copilot case reports a 3.15 percentage-point conversion increase and 87.11% agent adoption in December 2025.

## Latest updates

- **2026-09** — Help center announced AI Agent v1 will be discontinued October 31, 2026; users should migrate to Studio.
- **2026-09** — Company newsroom listed revenue above R$1 billion and 30% growth in Brazil, without specifying the revenue period in the listing.
- **2026-09** — Updated Studio documentation describes visual agent configuration, multiple language models, tool integrations and flow exit conditions.
- **2025-12** — Claro Copilot case reports 87.11% agent adoption, following an October pilot and November expansion.

## Links

- Website: https://blip.ai
- LinkedIn: https://www.linkedin.com/company/blipbr/
- Twitter/X: https://x.com/blipbr
- GitHub: https://github.com/blip-ai
- YouTube: https://www.youtube.com/@blipbr
- Instagram: https://www.instagram.com/blipbr/
- Facebook: https://facebook.com/takeblip/
- TikTok: https://www.tiktok.com/@blipbr

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Profile page: https://yespress.io/blip
Published by YesPress — https://yespress.io
Last updated: 2026-10-08