# Bits In Glass

> Bits In Glass is an Edmonton-founded global technology consultancy that designs, builds, integrates, and manages enterprise automation. Rather than selling a single software product, it assembles platforms such as Appian, Pega, MuleSoft, Creatio, Boomi, Databricks, and Snowflake around stubborn business processes in insurance, finance, healthcare, government, logistics, manufacturing, and real estate. Its defensible pitch is practical: connect fragmented systems, replace spreadsheet handoffs, route decisions with rules and AI, and stay after launch to operate the result.

- **Founded:** 2002
- **Headquarters:** Edmonton, Canada
- **Founders:** David Hauser (Co-founder and CEO)
- **Team size:** Approximately 400 employees in supplied company data; LinkedIn reports a 201-500 employee range.
- **Products:** Frontier AI, AI and Data Engineering, Low-Code Process Automation, System and API Integration, AI CRM and Agentic Workflows
- **Notable:** Founded in Edmonton in 2002 and expanded into a global boutique consultancy., Appian Regional Partner of the Year - Mid-Market in 2017 and 2018, with the 2018 award marking the second consecutive win., MuleSoft Services Delivery Partner of the Year - Americas in 2017.

## Products & services

- **Frontier AI** — AI primers, roadmaps, workflow prototypes, agents, governance, deployment, monitoring, and optimization for enterprise use cases.
- **AI and Data Engineering** — Cloud data pipelines, lakehouses, governance, analytics, machine learning foundations, and Databricks-centered modernization.
- **Low-Code Process Automation** — Strategy, design, implementation, and managed support for process and case-management applications using Appian and Pega.
- **System and API Integration** — API-led connectivity, cloud and on-premise integration, legacy modernization, and orchestration using MuleSoft, Boomi, AWS, and related tools.
- **AI CRM and Agentic Workflows** — CRM strategy, implementation, migration, data unification, and workflow automation centered on Creatio.
- **Managed Services** — Application maintenance, enhancement, monitoring, platform support, and flexible expert or pod-based delivery after launch.
- **Industry Accelerators** — Reusable starting points including reinsurance underwriting, regulatory change management, ePermitting, fraud investigation, and home-health workflows.

## Achievements

- Founded in Edmonton in 2002 and expanded into a global boutique consultancy.
- Appian Regional Partner of the Year - Mid-Market in 2017 and 2018, with the 2018 award marking the second consecutive win.
- MuleSoft Services Delivery Partner of the Year - Americas in 2017.
- Appian Europe 2024 Industry Award for Insurance.
- Reported a 40% reduction in underwriting processing time and a 30% operational-efficiency gain for an Appian reinsurance workbench.
- Received a significant, undisclosed investment from Capital Square Partners in February 2024.
- Acquired U.S.-based CRM specialist Omnico in July 2025 for an undisclosed price.
- Won Boomi's 2025 AI Agent Hackathon.
- Earned Great Place to Work certification in Canada and the United States in 2025.
- Named Creatio Delivery Excellence Partner of the Year in 2026.

## Latest updates

- **2026-06** — Named Creatio Delivery Excellence Partner of the Year at No-Code Days 2026.
- **2026-05** — Returned as a Boomi World sponsor one year after its AI Agent Hackathon recognition.
- **2026-01** — Reported 2026 Pega regional authorizations across the Americas, EMEA, and APAC plus global Customer Service and Pega Platform specializations.
- **2025-07** — Acquired Omnico, adding U.S. CRM and Creatio implementation expertise; deal terms were not disclosed.
- **2025-05** — Won Boomi's AI Agent Hackathon and joined Creatio as a Premier Partner.
- **2025-04** — Announced Great Place to Work certification in both the United States and Canada.
- **2024-12** — Won Appian Europe's Insurance Industry Award for its reinsurance underwriting workbench.
- **2024-02** — Capital Square Partners completed a significant, undisclosed growth investment.

## Links

- Website: https://bitsinglass.com
- LinkedIn: https://www.linkedin.com/company/bits-in-glass
- Twitter/X: https://twitter.com/bitsinglass
- Facebook: https://facebook.com/BitsInGlass/

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Profile page: https://yespress.io/bits-in-glass
Published by YesPress — https://yespress.io
Last updated: 2026-08-23