# Bitrix24

> Bitrix24 is an all-in-one online workspace that bundles CRM, project management, HR, communication, and AI automation into a single platform. Launched in 2012 and used by over 15 million organizations in 16 languages, it is the only major CRM in the world that prices per organization rather than per user - a structural bet that has made it a go-to for SMBs and growing teams that refuse to pay headcount taxes to their software stack.

- **Founded:** 2012
- **Headquarters:** Alexandria, Virginia, USA
- **Founders:** Sergey Rizhikov (CEO & Co-Founder), Yury Tushinsky (Co-Founder), Dmitry Valyanov (Co-Founder), Alexey Sidorenko (Co-Founder), Vadim Dumbravanu (Co-Founder)
- **Team size:** 600+ employees across 12 countries
- **Products:** CRM, CoPilot AI, Project & Task Management, Collaboration & Messenger, HR & People Tools
- **Notable:** 15 million+ organizations using the platform globally, 60.1M in annual revenue (2024) with no external funding, 960+ channel partners in 90+ countries

## Products & services

- **CRM** — Full-featured customer relationship management with lead tracking, pipelines, invoicing, and AI-guided setup. No per-user fees.
- **CoPilot AI** — Embedded AI assistant that transcribes calls, writes content, summarizes meetings, auto-fills CRM fields, and creates tasks from voice.
- **Project & Task Management** — Kanban boards, Gantt charts, time tracking, task dependencies, and a chat-style task interface with integrated invoicing.
- **Collaboration & Messenger** — Internal chat, video calls, voice messages, video notes, group workspaces, and AI-powered meeting follow-ups.
- **HR & People Tools** — Employee directories, org charts, absence tracking, onboarding workflows, and performance tools.
- **Automation Studio** — No-code drag-and-drop workflow builder with adaptive logic that improves based on usage patterns.
- **AI Agents** — Configurable AI agents for knowledge base navigation, employee onboarding, training assessments, and project reporting.
- **Website & Online Store Builder** — Drag-and-drop website and e-commerce store builder integrated with CRM and payment processing.
- **Contact Center** — Omnichannel customer communication hub supporting WhatsApp, Instagram, Facebook, email, telephony, and live chat.
- **Booking System** — Resource and appointment scheduling with calendar integration, add-ons, and built-in payment processing.

## Achievements

- 15 million+ organizations using the platform globally
- 60.1M in annual revenue (2024) with no external funding
- 960+ channel partners in 90+ countries
- 99.9% platform availability SLA
- 600+ servers and 9 data centers across North America and Europe
- Available in 16 languages
- 75,000+ customer support interactions resolved monthly
- 3+ new CRM leads added per second across the platform
- 100% CEO approval rating on Glassdoor
- Received M&A valuation offer in April 2025
- Launched AI CoPilot across CRM, Tasks, Feed, and Video calls
- Added MCP (Model Context Protocol) support in Fall 2025 release

## Latest updates

- **2025-10** — Fall 2025 'Intelligence' release: AI Agents, MCP support (Google Drive, Gmail, Figma, ChatGPT), enhanced Messenger with voice/video notes, updated Tasks with chat-style interface, advanced Video Calls with CoPilot summaries.
- **2025-04** — Spring 2025 'Space' release: Redesigned workspace interface with improved navigation and AI-integrated workflows.
- **2025-04** — Received M&A valuation offer, confirming significant enterprise value.
- **2024-12** — Reported $60.1M annual revenue and 9 million customers.
- **2024-03** — Spring 2024 'Supernova' release: expanded CoPilot AI across major product areas including CRM call analytics and sales scripts.
- **2023-01** — Partner Awards 2023 recognized top global partners for implementation, events, and community leadership.

## Links

- Website: https://www.bitrix24.com
- LinkedIn: https://www.linkedin.com/company/bitrix24
- Twitter/X: https://twitter.com/bitrix24
- GitHub: https://github.com/bitrix24
- YouTube: https://www.youtube.com/bitrix24
- Instagram: https://www.instagram.com/bitrix24/
- Facebook: https://www.facebook.com/bitrix24/

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Profile page: https://yespress.io/bitrix24
Published by YesPress — https://yespress.io
Last updated: 2026-06-01