# Birdeye

> Birdeye is a Palo Alto-based customer experience and reputation marketing platform used by more than 150,000 businesses to manage reviews, listings, surveys, messaging, and social presence. In 2025 the company repositioned itself as the first 'Agentic Marketing Platform,' launching a suite of autonomous AI agents (BirdAI) that handle reviews, social, listings, and search visibility for multi-location brands.

- **Founded:** 2012
- **Headquarters:** Palo Alto, California, United States
- **Founders:** Naveen Gupta (Co-founder & CEO), Neeraj Gupta (Co-founder)
- **Team size:** ~1,100
- **Products:** Reviews, Listings, Messaging & Webchat, Surveys & Insights, Social
- **Notable:** Named #1 in 14 enterprise G2 categories in 2026, Forbes Best Startup Employer 2021 and 2022, Inc. 5000 fastest-growing companies (multiple years)

## Products & services

- **Reviews** — Automated review generation, monitoring, and response across Google, Facebook, and 200+ sites.
- **Listings** — Sync business info across directories, maps, voice assistants, and AI engines.
- **Messaging & Webchat** — Unified inbox for SMS, webchat, social DMs, and Google Business messages.
- **Surveys & Insights** — NPS, CSAT, and custom surveys with AI-powered sentiment analytics.
- **Social** — AI-assisted publishing, engagement, and competitor benchmarking for multi-location social accounts.
- **BirdAI** — Ten+ autonomous AI agents for reviews, social, listings, insights, and search - the core of the 2025 Agentic Marketing Platform.
- **Search AI** — Tracks how brands appear inside AI answer engines (ChatGPT, Gemini, Perplexity) and acts to improve visibility.
- **Payments & Referrals** — Digital payment requests and customer referral automation tied to the review flow.

## Achievements

- Named #1 in 14 enterprise G2 categories in 2026
- Forbes Best Startup Employer 2021 and 2022
- Inc. 5000 fastest-growing companies (multiple years)
- Launched industry-first Agentic Marketing Platform at View 2025
- Crossed 150,000 business customers in 2025
- Expanded into Australia, UK, and Singapore

## Latest updates

- **2025-09** — Unveiled the Agentic Marketing Platform and BirdAI suite at View 2025.
- **2025-09** — Launched Search AI to optimize multi-location brand visibility inside AI answer engines.
- **2025-05** — Launched Brand AI and Industry AI - layered models for personality and vertical expertise.
- **2025** — Expanded into Singapore, extending the Australia/UK push from the Series C.
- **2022-03** — Raised $60M Series C led by Accel-KKR, total funding to $93M.

## Links

- Website: https://birdeye.com
- LinkedIn: https://www.linkedin.com/company/birdeye
- Twitter/X: https://twitter.com/birdeye_
- YouTube: https://www.youtube.com/c/Birdeye
- Instagram: https://www.instagram.com/birdeye_/
- Facebook: https://www.facebook.com/BirdeyeReviews

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Profile page: https://yespress.io/birdeye
Published by YesPress — https://yespress.io
Last updated: 2026-05-29