# Birdeye vs tawk.to

> A comparison of two customer-communication tools that sit at opposite ends of the market. Birdeye is a paid, all-in-one reputation and experience platform built for local and multi-location businesses that want reviews, listings, surveys and a unified inbox in one place. tawk.to is a bootstrapped, free-forever live chat tool with unlimited agents that makes money on optional add-ons. The piece breaks down what each actually does, where the real costs hide, and which type of business each one fits.

## Achievements

- tawk.to: over 2.2 million subscribers worldwide on a free-forever core product.
- tawk.to: more than 3 billion people interact via the platform every month.
- tawk.to: unlimited agents, websites and chat history at no cost, bootstrapped with no venture funding.
- Birdeye: crossed $100M in annual recurring revenue in 2023.
- Birdeye: raised roughly $93M across multiple rounds from investors including Accel-KKR, Trinity Ventures and World Innovation Lab.
- Birdeye: backed by angels including Marc Benioff (Salesforce) and Jerry Yang (Yahoo).

## Latest updates

- **2026-08** — tawk.to's free core remains, with paid add-ons including Remove Branding (from ~$19-39/mo per property), AI Assist ($29-$399/mo by message volume) and Video+Voice+Screensharing.
- **2026-08** — Birdeye continues to position itself as an all-in-one reviews, listings, messaging and experience platform for local businesses, priced by contract rather than a public free tier.

## Links

- Website: https://birdeye.com
- LinkedIn: https://www.linkedin.com/company/birdeye/
- Twitter/X: https://twitter.com/Birdeye_
- YouTube: https://www.youtube.com/c/Birdeye
- Instagram: https://www.instagram.com/birdeye_reviews/
- Facebook: https://www.facebook.com/birdeye

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Published by YesPress — https://yespress.io
Last updated: 2026-08-07