# Bill McDermott

> Bill McDermott is the Chairman and CEO of ServiceNow, the enterprise cloud platform company serving nearly 90% of the Fortune 500. After 17 years at Xerox and 17 more at SAP - where he grew market cap from $39 billion to over $156 billion as its first American-born CEO - he joined ServiceNow in 2019 and has since tripled revenues, crossing $10 billion without a single acquisition of revenue or round of layoffs. A self-made entrepreneur who bought a deli at 16, he distills his philosophy into one word: trust.

- **Role:** Chairman and CEO at ServiceNow
- **Organizations:** ServiceNow, Figma, Zoom, Intuit
- **From:** Amityville, New York, United States
- **Nationality:** American
- **Education:** Bachelor of Science, Business Management, Dowling College, MBA, Northwestern University Kellogg School of Management, Executive Development Program, University of Pennsylvania Wharton School of Business
- **Known for:** Grew SAP's market cap from $39 billion to over $156 billion during tenure, First American-born CEO of SAP AG, Led ServiceNow to $10B+ annual revenue - first enterprise software company to cross that threshold without acquiring revenue or conducting mass layoffs

## Career timeline

- **1972** — Started delivering newspapers in Amityville neighborhood at age 11
- **1977** — Purchased Amityville Country Delicatessen for $7,000 on a promissory note at age 16
- **1984** — Joined Xerox as a sales representative
- **1997** — Became Xerox's youngest corporate officer at age 36
- **1999** — Moved to Siebel Systems as EVP of Worldwide Sales
- **2002** — Joined SAP as President of SAP America
- **2008** — Joined SAP Executive Board
- **2010** — Appointed Co-CEO of SAP AG alongside Leo Apotheker
- **2014** — Became sole CEO of SAP - first American-born CEO of the German software company
- **2015** — Suffered serious eye injury; returned to SAP leadership the same year
- **2016** — Named Manager of the Year by Handelsblatt (German Business Daily)
- **2019** — Departed SAP after 17 years; joined ServiceNow as CEO in November
- **2021** — Ranked 3rd highest-paid S&P 500 CEO with $162M in equity awards
- **2022** — Promoted to Chairman and CEO of ServiceNow on October 1
- **2025** — ServiceNow's Now Assist AI suite reached $600M annual contract value; acquired Moveworks for $2.85B and Armis for $7.75B
- **2026** — Personally purchased $3M of ServiceNow stock; stated intention to remain CEO through 2030

## Achievements

- Grew SAP's market cap from $39 billion to over $156 billion during tenure
- First American-born CEO of SAP AG
- Led ServiceNow to $10B+ annual revenue - first enterprise software company to cross that threshold without acquiring revenue or conducting mass layoffs
- Nearly 90% of Fortune 500 companies use ServiceNow platform under his leadership
- 98% customer renewal rate at ServiceNow
- Tripled ServiceNow revenue since joining in 2019
- Now Assist AI suite reached $600 million annual contract value by end of 2025
- Gold medal Axiom Business Book Award for memoir 'Winners Dream'
- Glassdoor Top CEO recognition in USA, Canada, UK, and Germany
- Ranked #1 in every sales position held at Xerox over 17 years
- Became Xerox's youngest corporate officer at age 36
- Named 'Manager of the Year' by Handelsblatt in 2016

## Latest updates

- **2026-02** — Announced personal purchase of $3M in ServiceNow stock; reiterated commitment to stay as CEO through 2030
- **2026-01** — Appeared on CNBC Mad Money with Jim Cramer to discuss quarterly results, annual guidance, and AI monetization strategy
- **2025-12** — Announced $7.75B acquisition of Armis (cybersecurity) and discussed AI platform strategy on CNBC Closing Bell
- **2025-12** — Now Assist AI suite reached $600 million annual contract value
- **2025** — Acquired Moveworks for $2.85B to expand agentic AI capabilities
- **2025** — Monthly active users on ServiceNow platform growing 25% year-over-year
- **2025** — Joined Figma board of directors

## Links

- Website: https://www.servicenow.com/company/leadership/bill-mcdermott.html
- LinkedIn: http://www.linkedin.com/in/billrmcdermott
- Twitter/X: https://twitter.com/BillRMcDermott
- Facebook: https://www.facebook.com/servicenow

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Profile page: https://yespress.io/bill-mcdermott
Published by YesPress — https://yespress.io
Last updated: 2026-05-18