# Bik.ai

> Bik.ai is an ecommerce CRM from the founders of Bikayi. It combines marketing journeys, customer data, messaging, support and AI agents for retail and direct-to-consumer brands. The company launched the new product in 2022 after the founders found that hands-on marketing services for small merchants were difficult to scale.

- **Founded:** 2022
- **Headquarters:** Palo Alto, United States
- **Founders:** Sonakshi Nathani (Cofounder and CEO), Ashutosh Singla (Cofounder and CTO)
- **Products:** Bik.ai CRM, Agent Studio, AI Helpdesk, Manifest AI, Campaigns and Journeys
- **Notable:** BIK says it serves more than 500 global brands., The company said it turned profitable in 2023., A July 2024 report said BIK had passed $1.5 million in annual recurring revenue.

## Products & services

- **Bik.ai CRM** — Ecommerce customer data, campaigns, automated journeys, analytics and support in one platform.
- **Agent Studio** — Tools to configure AI commerce agents with goals, instructions and success criteria.
- **AI Helpdesk** — Shared support inbox with routing, AI assistance, classification and translation.
- **Manifest AI** — AI shopping assistant for ecommerce storefronts, operated by the same parent company.
- **Campaigns and Journeys** — Segmented broadcasts and behavior-based follow-ups across WhatsApp, email, Instagram and other supported channels.

## Achievements

- BIK says it serves more than 500 global brands.
- The company said it turned profitable in 2023.
- A July 2024 report said BIK had passed $1.5 million in annual recurring revenue.
- Its site cites a 35% increase in repeat purchases for Fuaark over three months; this is a customer case-study claim.

## Latest updates

- **2026-08** — BIK began usage-based billing for selected AI helpdesk features.
- **2026-05** — BIK documented a journey scoring system intended to show merchants gaps in their automation setup.
- **2025-12** — BIK documented cross-channel drip campaigns triggered by customer behavior.
- **2025-10** — BIK published its revenue-attribution rules, including a default seven-day window for campaigns and journeys.

## Links

- Website: https://bik.ai/
- LinkedIn: https://www.linkedin.com/company/bikglobal/
- Twitter/X: https://twitter.com/Bikglobal/
- YouTube: https://www.youtube.com/channel/UCJFX_OLifpzN5kwTh7GAeyQ
- Facebook: https://facebook.com/Bikayiapp/

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Profile page: https://yespress.io/bik-ai
Published by YesPress — https://yespress.io
Last updated: 2026-09-30