# BigScoots

> BigScoots is a Chicago-based managed hosting company built for the WordPress ecosystem. Founded in 2010 by two college students who owned their own servers instead of renting someone else's, it now runs sites for more than 9,000 customers - agencies, bloggers, and e-commerce operators - on hardware it controls end to end. Its edge is boring on purpose: fast infrastructure, obsessive human support, and a churn rate under 0.4% that most of the industry would kill for.

- **Founded:** 2010
- **Headquarters:** Chicago, United States
- **Founders:** Scott Stapley (CEO and Co-founder), Justin Catello (Co-founder, Lead Systems Engineer)
- **Team size:** Roughly 25-50 employees (privately held)
- **Products:** Managed WordPress Hosting, Enterprise WordPress Hosting, Managed VPS Hosting, Managed Dedicated Servers, Shared Hosting
- **Notable:** Grew to 9,000+ customers while bootstrapped, with ~35% organic annual growth since 2019, Achieved a Net Promoter Score of 90 in an April 2023 client survey, Maintains an annual churn rate under 0.4%

## Products & services

- **Managed WordPress Hosting** — Fully managed WordPress plans with proactive site-specific management, performance tuning, and human support. Pricing starts around $35/month billed annually.
- **Enterprise WordPress Hosting** — Custom, high-availability infrastructure for high-traffic publishers and mission-critical sites, with disaster recovery and traffic-surge handling.
- **Managed VPS Hosting** — Cloud and managed virtual private servers with dedicated resources on BigScoots-owned hardware.
- **Managed Dedicated Servers** — Dedicated, enterprise-grade hardware with hardware RAID and custom configurations for demanding workloads.
- **Shared Hosting** — Entry-level managed shared hosting starting around $7/month billed annually.
- **Seamless Migrations** — Free, hands-on site migrations handled by the BigScoots team, with automation to reduce downtime.
- **Cloudflare Integration & CDN** — Integrated Cloudflare CDN, WAF, edge caching, and DDoS protection for speed and security.

## Achievements

- Grew to 9,000+ customers while bootstrapped, with ~35% organic annual growth since 2019
- Achieved a Net Promoter Score of 90 in an April 2023 client survey
- Maintains an annual churn rate under 0.4%
- Secured a ~$19.3M growth investment from Stone-Goff Partners and Northwood Ventures in July 2023
- Owns and operates its own infrastructure at 350 Cermak in Chicago rather than reselling public cloud

## Latest updates

- **2023-07** — Announced a growth investment from Stone-Goff Partners and Northwood Ventures (~$19.3M) to fund team expansion, formal channel partnerships, efficiency/automation, and complementary M&A.
- **2023-04** — Recorded a Net Promoter Score of 90 in a client survey.

## Links

- Website: https://bigscoots.com
- LinkedIn: http://www.linkedin.com/company/bigscoots
- Twitter/X: https://twitter.com/BigScoots/
- Facebook: https://facebook.com/BigScoots

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Profile page: https://yespress.io/bigscoots
Published by YesPress — https://yespress.io
Last updated: 2026-08-19