# BIGGBY COFFEE

> BIGGBY COFFEE is a fully franchised specialty-coffee chain based in East Lansing, Michigan, with more than 460 locally owned cafes across 13 states. It sells an approachable, highly customizable menu and a community-centered store experience, while its home office earns franchise and royalty revenue by supplying operators with the brand, sourcing, training, technology, marketing, site development and operating systems. Its sharpest distinctions are local ownership, playful drink names, a people-first culture and a farm-direct sourcing program that aims to cover all coffee by the end of 2028.

- **Founded:** 1995
- **Headquarters:** East Lansing, United States
- **Founders:** Bob Fish (Co-founder and co-CEO), Mary Roszel (Original co-founder), Michael J. McFall (Co-founder and co-CEO; joined the first cafe as a barista and became an equal partner in 1997)
- **Team size:** The supplied dataset estimates roughly 2,600 people across the broader network; LinkedIn lists 51-200 home-office employees and more than 2,500 associated profiles.
- **Products:** Handcrafted beverages, Food and retail, BIGGBY franchise system, BIGGBY Rewards and app, Farm-Direct coffee
- **Notable:** Grew from one East Lansing cafe in 1995 to more than 460 locations across 13 states by the end of 2025., Opened 47 new stores during 2025., Reached 50% Farm-Direct coffee sourcing on the way to a stated 100% goal by the end of 2028.

## Products & services

- **Handcrafted beverages** — Coffee, espresso drinks, lattes, cold brew, tea lattes, energy drinks, hot chocolate, smoothies and Creme Freeze drinks with extensive flavor and milk customization.
- **Food and retail** — Bragel sandwiches, muffins, snackable food, whole-bean coffee, merchandise, gift cards and coffee accessories.
- **BIGGBY franchise system** — Cafe, modular and drive-thru business formats supported by site selection, buildout, training, marketing, product development, technology and field operations.
- **BIGGBY Rewards and app** — Digital ordering, stored value, favorite stores and drinks, location discovery and a loyalty program that awards a free qualifying drink after 12 full-price drink purchases.
- **Farm-Direct coffee** — Coffee sourced through relationships vetted and developed by One BIGG Island in Space, with named producer partners and a goal of reaching 100% of coffee by the end of 2028.

## Achievements

- Grew from one East Lansing cafe in 1995 to more than 460 locations across 13 states by the end of 2025.
- Opened 47 new stores during 2025.
- Reached 50% Farm-Direct coffee sourcing on the way to a stated 100% goal by the end of 2028.
- Ranked No. 2 in USA Today's 2025 readers' choice for Best Coffee Chain, according to the company.
- Completed its first major brand refresh in 30 years in 2025.
- Ranked No. 201 in Entrepreneur's 2026 Franchise 500 and No. 90 among its fastest-growing franchises.

## Latest updates

- **2026-06** — The mobile app added broader menu search and filtering, faster reordering and clearer store amenity information.
- **2026-05** — BIGGBY launched the Lil' BIGGBY Crew kids menu and opened new cafes in Georgia and Michigan.
- **2026-02** — The company reported that it opened 47 stores in 2025, ended the year above 460 locations and planned to focus 2026 on loyalty, technology and operational consistency.
- **2026-01** — BIGGBY introduced Twice as Nice Tuesdays and a TWIX-inspired specialty beverage with Mars.
- **2025-06** — The chain marked its 30th anniversary with its first major visual identity refresh and the line BIGGBY Makes it Better.

## Links

- Website: https://biggby.com
- LinkedIn: https://www.linkedin.com/company/biggby-coffee
- Twitter/X: https://twitter.com/biggbybob
- YouTube: https://www.youtube.com/@OfficialBiggbyCoffee
- Instagram: https://www.instagram.com/biggbycoffee/
- Facebook: https://www.facebook.com/BiggbyCoffee.Bhappy/

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Profile page: https://yespress.io/biggby-coffee
Published by YesPress — https://yespress.io
Last updated: 2026-08-14