# Bettermode

> Bettermode is a Toronto-based B2B SaaS company that gives brands a fully owned, fully branded customer community - forums, Q&A, events, knowledge base, changelog and feedback boards - assembled without code and hosted on the company's own domain. Founded in 2018 as Tribe by three Iranian-Canadian friends and rebranded to Bettermode in late 2022, the platform is used by teams at IBM, Lenovo, Webflow, HubSpot, DeepL, Logitech and HiBob to cut support tickets, gather product feedback and turn customers into advocates. It raised a $7.5M seed round co-led by Bessemer Venture Partners and CRV in November 2020, and today sells a tiered subscription starting at $399/month with a Design Studio, GraphQL API, React SDK, SOC 2 Type II compliance and an AI search stack that runs on self-hosted open-source models rather than third-party LLM APIs.

- **Founded:** 2018
- **Headquarters:** Toronto, Ontario, Canada
- **Founders:** Mohsen "Mo" Malayeri (Co-founder & CEO (current)), Siavash Mahmoudian (Co-founder; CEO 2018-2023), Soheil Alavi (Co-founder & Chief Product Officer)
- **Team size:** ~30 employees (LinkedIn band 11-50)
- **Products:** Bettermode Community Platform, Design Studio, Knowledge Base & Federated Search, Wishlist & Feedback / Ideation, Reputation & Gamification System
- **Notable:** Raised a $7.5M seed round co-led by Bessemer Venture Partners and CRV in November 2020, Rated 4.6/5 from 118 reviews on G2 with a 9.2 Quality of Support score, carrying 'Easiest to Use', 'Best Support' and 'Momentum Leader' badges, Customer roster including IBM, Lenovo, Webflow, HubSpot, DeepL and Logitech

## Products & services

- **Bettermode Community Platform** — All-in-one, white-label customer community built from modular 'spaces' - discussions, Q&A, events, polls, articles - on a custom domain with SSO and social login.
- **Design Studio** — No-code, block-based visual builder for layouts, themes, dark mode, custom blocks and 20+ space templates including job boards, changelogs and landing pages.
- **Knowledge Base & Federated Search** — Self-serve help content that indexes alongside community discussions, with Zendesk federated search so answers surface wherever customers look.
- **Wishlist & Feedback / Ideation** — Public product feedback and voting boards that route customer ideas into the roadmap, paired with a changelog space to close the loop.
- **Reputation & Gamification System** — Automated points, badges, leaderboards and reactions that surface power users and reward peer-to-peer answering.
- **AI-Powered Search & Ask AI** — Multilingual, permission-aware conversational search across community content, running on open-source models hosted on Bettermode's own infrastructure rather than third-party LLM APIs.
- **Developer Platform** — GraphQL API, webhooks, React SDK, Liquid templating, CLI, Developer Portal and custom apps for teams that want to extend or embed the community.
- **Integrations** — Salesforce, HubSpot, Zendesk, Intercom, Slack, Microsoft Teams, Discord, Notion, Zapier, Mailchimp, Segment, Google Analytics, Mixpanel, Amplitude and Fullstory.
- **Analytics & Reporting** — Engagement, retention and member dashboards with exports, used to tie community activity to support deflection and retention metrics.
- **Mobile & Multilingual Experience** — Mobile app experience with offline mode and support for 30+ languages.

## Achievements

- Raised a $7.5M seed round co-led by Bessemer Venture Partners and CRV in November 2020
- Rated 4.6/5 from 118 reviews on G2 with a 9.2 Quality of Support score, carrying 'Easiest to Use', 'Best Support' and 'Momentum Leader' badges
- Customer roster including IBM, Lenovo, Webflow, HubSpot, DeepL and Logitech
- SOC 2 Type II compliant with SAML, JWT, OAuth2 and audit logging for enterprise buyers
- Acqui-hired community startup pe•ple in 2021, bringing its engineering founders in-house
- Shipped AI search on self-hosted open-source models in March 2025, avoiding third-party LLM API data exposure
- Open-sourced its integration apps and a starter app template on GitHub
- 4.8/5 on Product Hunt with 1.2K followers

## Latest updates

- **2025-03** — Launched AI-Powered Search and Ask AI - multilingual, permission-aware conversational search running on open-source models self-hosted on Bettermode infrastructure rather than OpenAI, Gemini or Claude APIs.
- **2026-02** — Overhauled pricing and packaging: Starter ($399/mo), Growth ($1,500/mo) and Premium (custom) replaced the older Free/Pro/Advanced/Enterprise lineup; free-plan communities were scheduled for deletion by March 15, 2026 and Pro customers grandfathered as 'Pro - Legacy'.
- **2026-01** — New analytics dashboard shipped with faster page loads and exports; native Notion and Slack integrations added.
- **2026-06** — Real-time chat listed on the product roadmap for release.

## Links

- Website: https://bettermode.com
- LinkedIn: https://www.linkedin.com/company/bettermode
- Twitter/X: https://twitter.com/BettermodeHQ
- GitHub: https://github.com/tribeplatform
- YouTube: https://www.youtube.com/@BettermodeHQ
- Instagram: https://instagram.com/BettermodeHQ
- Facebook: https://facebook.com/bettermodeHQ

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Profile page: https://yespress.io/bettermode
Published by YesPress — https://yespress.io
Last updated: 2026-08-05