# BackOps

> BackOps is a San Francisco enterprise software company whose Relay platform improves and executes the messy processes between a reported operational problem and its resolution. Founded in 2024 by former Amazon Shipping executive Sean McCarthy and applied-ML leader Henry Ou, it connects communication channels, internal systems, and external portals so logistics, manufacturing, grocery, and 3PL teams can automate claims, order inquiries, billing, document processing, and exception handling without replacing their existing systems.

- **Founded:** 2024
- **Headquarters:** San Francisco, United States
- **Founders:** Sean McCarthy (CEO and co-founder), Henry Ou (CTO and co-founder)
- **Products:** Relay, AI Process Center, Forward-deployed implementation
- **Notable:** Raised $76 million across four publicly announced rounds from October 2024 through September 2026., One customer processed more than 500,000 claims through BackOps; monthly volume increased 150-fold without additional hiring while automated resolution improved from 87% to 99%, according to the company., A billing deployment spanning 13 locations reduced average cycle time from approximately 28 hours to 14 minutes and replaced a planned six-person hiring expansion, according to the company.

## Products & services

- **Relay** — An AI-native operations platform that ingests SOPs and operational history, maps workflows, deploys agents across email, Slack, ERPs, WMSs, TMSs, browser portals, APIs, voice, and text, and routes exceptions to people with context and audit lineage.
- **AI Process Center** — A process-capture capability that records how employees perform workflows, identifies inefficiencies, and turns the resulting process into automation for Relay.
- **Forward-deployed implementation** — Hands-on process mapping, agent deployment, decision-logic tuning, and operational analytics delivered alongside customer teams rather than as a self-serve handoff.

## Achievements

- Raised $76 million across four publicly announced rounds from October 2024 through September 2026.
- One customer processed more than 500,000 claims through BackOps; monthly volume increased 150-fold without additional hiring while automated resolution improved from 87% to 99%, according to the company.
- A billing deployment spanning 13 locations reduced average cycle time from approximately 28 hours to 14 minutes and replaced a planned six-person hiring expansion, according to the company.
- A 3PL customer reduced manual workload by more than 60% while reporting 98.3% task accuracy, according to BackOps.
- An industrial manufacturer reduced routine order-inquiry time from roughly 30 minutes to under two minutes.
- Relay operates in isolated single-customer environments and BackOps reports SOC 2 Type II and ISO 27001 certification with GDPR support.

## Latest updates

- **2026-09** — Raised a $42 million Series B led by Insight Partners, bringing publicly announced funding to $76 million.
- **2026-09** — Shortened the brand name from BackOps AI to BackOps and repositioned the product as an AI resolution layer for companies that make or move physical goods.
- **2026-03** — Raised a $26 million Series A led by Theory Ventures and introduced the AI Process Center alongside an expanded Relay vision.
- **2025-06** — Raised a $6 million seed round led by Construct Capital, bringing funding at that point to $8 million.

## Links

- Website: https://www.backops.com/
- LinkedIn: https://www.linkedin.com/company/backops-ai
- YouTube: https://www.youtube.com/@BackOps-AI

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Profile page: https://yespress.io/backops-ai
Published by YesPress — https://yespress.io
Last updated: 2026-09-26