# AVOXI

> AVOXI is an Atlanta-based cloud communications company that sells global voice as software. Founded in 2001 as an international calling provider, it now runs an all-in-one Cloud Voice Platform that gives multinational enterprises phone numbers, routing, analytics and caller-identity control across 150+ countries, backed by direct relationships with 80+ local carriers. Instead of asking a global company to stitch together a dozen regional telcos, AVOXI consolidates that patchwork into one contract, one dashboard and one API, then layers on AI-driven monitoring that flags call-quality problems before customers notice them. Its platform plugs into 40+ CX and contact-center applications including Genesys, Amazon Connect, Microsoft Teams and Zoom, and it is used by companies such as Teleperformance, JLL, Logitech, Hyatt, Abbott, ENGIE Impact and Flutterwave.

- **Founded:** 2001
- **Headquarters:** Atlanta, Georgia, United States
- **Founders:** David Wise (Founder (served as CEO; company now led by Barbara Dondiego))
- **Team size:** Approximately 170-175 employees across five continents
- **Products:** AVOXI Cloud Voice Platform, International Toll Free Service (ITFS) & UIFN, TrueLocal, Local DID, Non-Geographic and Vanity Numbers, Number Porting
- **Notable:** Frost & Sullivan 2026 Global Enterprise Voice Trust Customer Value Leadership Recognition for excellence in trusted enterprise voice communications (August 2026), 2026 Voice AI Technology Excellence Award from CUSTOMER magazine (TMC) for the AI-Ready Cloud Voice Platform for Global Contact Centers (June 2026), Named Cloud Communication Software Platform of the Year (June 2026)

## Products & services

- **AVOXI Cloud Voice Platform** — The all-in-one platform that consolidates global voice, contact center and messaging into a single system, with a backbone built on Google Cloud and direct connections to 80+ local carriers across 150+ countries.
- **International Toll Free Service (ITFS) & UIFN** — Toll free numbers in markets worldwide, including Universal International Freephone Numbers, drawn from what the company describes as the industry's most expansive bank of international toll free numbers.
- **TrueLocal** — Two-way local voice with authentic, guaranteed local caller ID, available in 110+ countries, so outbound calls display a genuine in-market number rather than a foreign or spoofed one.
- **Local DID, Non-Geographic and Vanity Numbers** — Local direct-inward-dial numbers in thousands of cities plus non-geographic and vanity number options for enterprises establishing in-market presence.
- **Number Porting** — Expert-led porting of existing numbers into the AVOXI platform, including the regulatory documentation each market requires.
- **Call Routing & Flow Builder / IVR** — Visual routing and IVR builder for creating dynamic global call flows without carrier tickets.
- **SIP Trunking & Voice APIs** — Encrypted SIP connectivity into 40+ leading CX and UC applications plus programmable voice APIs for custom and AI-driven implementations.
- **Voice Analytics & Call Insights** — Real-time dashboards tracking MOS, jitter and packet loss with geographic and SIP-trunk-level visibility into call quality.
- **Proactive Service** — AI-powered anomaly detection across the voice channel that the company says identifies issues before clients report them 97% of the time, cutting resolution time by up to 50%.
- **Number Testing** — Automated testing of number reachability and audio quality across markets, so enterprises can verify a route works before customers find out it doesn't.
- **Intelligent Caller ID** — AI-driven selection engine that analyzes communication history, local preferences and real-time performance metrics to choose the optimal caller ID for each outbound dial.
- **Trusted Outbound Voice** — Integrated outbound trust suite combining TrueLocal, Intelligent Caller ID, Reputation Management (scanning global databases for spam flags on your numbers) and Branded Caller ID, aimed at raising answer rates and cutting spam labeling.
- **Contact Center Software & Call Recording** — Cloud contact center capability and call recording for teams that want AVOXI to supply the application layer as well as the voice layer.

## Achievements

- Frost & Sullivan 2026 Global Enterprise Voice Trust Customer Value Leadership Recognition for excellence in trusted enterprise voice communications (August 2026)
- 2026 Voice AI Technology Excellence Award from CUSTOMER magazine (TMC) for the AI-Ready Cloud Voice Platform for Global Contact Centers (June 2026)
- Named Cloud Communication Software Platform of the Year (June 2026)
- 2025 TMC Labs Innovation Award for Global Voice Orchestration capability
- Multiple Stevie Awards at the 2025 International Business Awards, including Gold for New Product of the Year - Communication Technology for AVOXI Cloud Service
- Voice coverage across 150+ countries with direct interconnects to 80+ local carriers
- 40+ prebuilt integrations with leading CX, UC and AI applications
- Twenty-five years of continuous operation through three distinct platform eras, with only one external funding round

## Latest updates

- **2026-08** — Frost & Sullivan granted AVOXI the 2026 Global Enterprise Voice Trust Customer Value Leadership Recognition, citing its integration of inbound stability, outbound caller identity, reputation management and AI analytics into one platform.
- **2026-06** — TMC's CUSTOMER magazine named the AVOXI AI-Ready Cloud Voice Platform for Global Contact Centers a recipient of the 2026 Voice AI Technology Excellence Award; days earlier AVOXI was named Cloud Communication Software Platform of the Year.
- **2026-03** — Launched Trusted Outbound Voice, bundling TrueLocal, Intelligent Caller ID, Reputation Management and forthcoming Branded Caller ID to lift answer rates and reduce spam labeling on enterprise outbound calls.
- **2025-12** — Earned a 2025 TMC Labs Innovation Award for the platform's global voice orchestration capability.
- **2025-08** — Won multiple Stevie Awards at the International Business Awards, including Gold for New Product of the Year in Communication Technology.
- **2025-06** — Embedded AI into the Cloud Voice Platform and expanded Webex, Zoom and Microsoft Teams integrations; introduced Intelligent Caller ID and Proactive Service anomaly detection.

## Links

- Website: https://www.avoxi.com/
- LinkedIn: https://www.linkedin.com/company/avoxi
- Twitter/X: https://twitter.com/AVOXI
- YouTube: https://www.youtube.com/channel/UCe5maDeviKq2oR1uUA9VnYg
- Facebook: https://www.facebook.com/GOAVOXI

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Profile page: https://yespress.io/avoxi
Published by YesPress — https://yespress.io
Last updated: 2026-08-05