# Avertra

> Avertra is a privately held enterprise software and consulting company serving utilities and other regulated, citizen-facing industries. Its MiCustomer digital experience platform connects customer self-service, employee workflows, payments, communications, and automation with existing enterprise systems; its services include SAP modernization, low-code development, AI, and managed services.

- **Founded:** 2007
- **Headquarters:** Herndon, United States
- **Founders:** Giancarlo Reyes (Founder and Chief Product Officer), Bashir Bseirani (Co-founder, CEO and CTO (co-founder designation reported by CIOReview; current CEO/CTO on company site))
- **Products:** MiCustomer DXP, MiPortal, MiAgent, MiWallet, MiComm
- **Notable:** 2023 Secretary of State’s Award for Corporate Excellence in Women’s Economic Security, Jordan., Avertra reports TECO MiMove received Chartwell’s 2025 Gold Award for Excellence in Digital Experience., Avertra reports its Tampa Electric outage map supported 94,600 concurrent users during Hurricane Milton.

## Products & services

- **MiCustomer DXP** — Modular digital experience platform connecting enterprise systems, customer interactions, employee workflows, and automation.
- **MiPortal** — Customer self-service for accounts, payments, and service requests.
- **MiAgent** — Front- and back-office workspaces and exception workflows.
- **MiWallet** — Payment storage and recurring-payment capabilities within the product portfolio.
- **MiComm** — Omnichannel communication orchestration.
- **MiVirtualAgent** — AI-assisted customer and employee interactions across communication channels.
- **MiOutage** — Outage information and customer communication use case.
- **MiLine** — Construction and service-extension workflows.
- **MiMove** — Move-in and service-transfer workflows documented in the TECO case published in 2025; launch year not established.
- **Digital Experience Services** — Consulting, Mendix application development, AI, SAP integration, ECC to S/4HANA migration, and managed services.
- **avertra Global Engineering Services** — Utility engineering support and on-demand engineering talent.

## Achievements

- 2023 Secretary of State’s Award for Corporate Excellence in Women’s Economic Security, Jordan.
- Avertra reports TECO MiMove received Chartwell’s 2025 Gold Award for Excellence in Digital Experience.
- Avertra reports its Tampa Electric outage map supported 94,600 concurrent users during Hurricane Milton.

## Latest updates

- **2026-08** — Published an account of its AI work emphasizing validation, staff judgment, and a phased trial with an unnamed utility partner.
- **2026-01** — Published a SAP billing optimization whitepaper on January 28.
- **2026-01** — Published NTUA self-service portal case on January 15.
- **2025-10** — Published TECO move-in transformation case and an account of the Amman Mendix Capture the Flag event.

## Links

- Website: https://avertra.com/
- LinkedIn: https://www.linkedin.com/company/avertra
- Twitter/X: https://twitter.com/avertracorp
- YouTube: https://www.youtube.com/@avertracorp/videos
- Instagram: https://www.instagram.com/avertracorp/
- Facebook: https://facebook.com/pages/Avertra-Corp/1423441251245931

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Profile page: https://yespress.io/avertra
Published by YesPress — https://yespress.io
Last updated: 2026-10-23