# Avaya

> Avaya is a Morristown, New Jersey-based enterprise communications company, spun off from Lucent Technologies in 2000, that builds contact center and unified communications software for the world's largest organizations. Serving roughly 90% of the Fortune 100 across some 190 countries, Avaya pitches 'innovation without disruption' - layering AI-powered customer experience tools like its Avaya Infinity platform on top of the on-premises phone and call center systems big banks, airlines, hospitals and governments already run - rather than forcing a rip-and-replace move to the cloud.

- **Founded:** 2000
- **Headquarters:** Morristown, New Jersey, United States
- **Founders:** Patrick Dennis (CEO (since September 2024)), Alan Masarek (Former CEO (2022-2024), led 2023 restructuring)
- **Team size:** ~7,900 employees (2026), down from ~8,800 in 2025; workforce concentrated in the US, India and Germany
- **Products:** Avaya Infinity, Avaya Nexus, Avaya Aura, Avaya Experience Platform (AXP), Avaya Cloud Office
- **Notable:** Serves roughly 90% of the Fortune 100 and a majority of the Fortune 500, Built the world's largest installed base of on-premises contact center systems (~220,000 customer locations, ~190 countries), Acquired Nortel's enterprise solutions business for ~$900M in 2009

## Products & services

- **Avaya Infinity** — Flagship AI-powered customer experience platform (evolution of Avaya Experience Platform) that unifies channels, data, AI and workflows across cloud, hybrid and on-prem deployments; added Model Context Protocol (MCP) support for AI agents.
- **Avaya Nexus** — Mission-critical voice platform announced for highly regulated industries - government, healthcare, financial services, emergency services - targeted for availability in Q4 2026.
- **Avaya Aura** — Long-running enterprise on-premises unified communications and call processing platform underpinning many of the world's largest contact centers.
- **Avaya Experience Platform (AXP)** — Cloud/hybrid contact center (CCaaS) suite, since rebranded and evolved into Avaya Infinity.
- **Avaya Cloud Office** — UCaaS offering delivered in partnership with RingCentral, including Microsoft Teams integration and RingSense AI capabilities.
- **Communication & Collaboration Suite and Devices** — Enterprise phones, conference devices, cameras, and collaboration integrations with Microsoft Teams and Zoom Workplace.

## Achievements

- Serves roughly 90% of the Fortune 100 and a majority of the Fortune 500
- Built the world's largest installed base of on-premises contact center systems (~220,000 customer locations, ~190 countries)
- Acquired Nortel's enterprise solutions business for ~$900M in 2009
- Exited its 2023 prepackaged Chapter 11 in about 76 days, cutting debt from $3.4B to ~$800M
- Launched the Avaya Infinity platform (2025) and announced Avaya Nexus for regulated industries (2026)
- Named a Visionary in the 2021 Gartner Magic Quadrant for Meeting Solutions; repeat leader in Aragon Research intelligent contact center rankings

## Latest updates

- **2026-03** — Announced Avaya Nexus, a mission-critical voice platform for government and highly regulated industries, targeted for Q4 2026 availability.
- **2025-10** — Reports of broad voluntary exit packages offered to employees as restructuring under CEO Patrick Dennis continued.
- **2025-07** — Announced accelerated Model Context Protocol (MCP) support for the Avaya Infinity platform, opening it to AI agents.
- **2025-04** — Launched Avaya Infinity, the successor to Avaya Experience Platform, unifying channels, data and AI across hybrid deployments.
- **2024-09** — Patrick Dennis became CEO, succeeding Alan Masarek, and began refocusing the company on its ~1,500 largest customers.
- **2024-05** — Expanded RingCentral partnership with RingSense AI and Microsoft Teams integration for Avaya Cloud Office.

## Links

- Website: https://www.avaya.com
- LinkedIn: https://www.linkedin.com/company/avaya
- Twitter/X: https://twitter.com/avaya
- YouTube: https://www.youtube.com/avaya
- Instagram: https://www.instagram.com/avayacorp
- Facebook: https://www.facebook.com/avaya

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Profile page: https://yespress.io/avaya
Published by YesPress — https://yespress.io
Last updated: 2026-08-05